Revolutionizing Customer Engagement: Freshworks ASEAN Partner Summit 2023 Recap


Freshworks ASEAN Partner Summit 2023

Freshworks ASEAN Partner Summit 2023

The Exabytes team is honored to have attended the prestigious Freshworks Partner Summit 2023, a two-day event powered by Amazon Web Services (AWS). With over 140 partners and guests from Freshworks for Partners across Asia, the summit aimed to explore valuable insights and affordable solutions shared by industry leaders and experts.

We had a remarkable experience filled with insightful sessions, networking opportunities, and thought-provoking discussions, all focused on driving exceptional customer engagement and boosting employee productivity.

Key Highlights from Freshworks Partner Summit 2023

Freshworks ASEAN Partner Summit 2023
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During the event, prominent keynote sessions enlightened Freshworks partners on groundbreaking advancements to elevate customer and employee experience.

One of the key takeaways from the Freshworks Partner Summit 2023 is the recognition of the rising costs of running a business and the importance of simplifying and automating operations to manage these costs effectively. By streamlining processes, businesses can optimize their operations, reduce expenses, and enhance overall productivity.

The summit highlighted the importance of prioritizing customer and employee experiences. Acquiring new customers can be costly, so it’s crucial to focus on retaining existing ones and generating additional revenue from them.

To achieve this, businesses should use tools that allow customers to reach out through their preferred contact channels. Implementing an omnichannel approach and centralizing the support center internally can greatly enhance the customer experience.

Platforms like FreshChat, FreshDesk, and FreshSales are instrumental in achieving these goals.

Elevating Experiences: Prioritizing Customer and Employee Excellence

During the event, it was emphasized that enhancing the employee experience is crucial. Effective internal communication plays a pivotal role in maintaining smooth operations and improving performance in internal customer support.

A reliable internal communication channel fosters seamless communication within the organization, enabling efficient collaboration and information flow across departments. Additionally, such a channel allows for accurate performance measurement, identifying areas for improvement and maintaining a positive employee experience.

Tracking and Measuring Assets and Incidents

Another important point discussed was the need for a proper system to track and measure hardware and software assets, as well as internal incident tracking and reporting. This system provides a comprehensive overview of assets, ensuring proper maintenance and optimization.

It also helps organizations forecast investments to minimize potential incidents that could harm the company’s reputation. FreshService offers robust solutions for asset management, incident tracking, and reporting, empowering businesses to streamline operations and proactively address challenges.

Sharing Real-World Examples and Best Practices

building profitable long term business with Freshworks

The summit provided a unique platform for forward-thinking experts to share real-world examples, insights, and best practices. By sharing their success stories, these industry leaders not only inspired attendees but also provided valuable guidance and strategies for leveraging Freshworks solutions.

At the ASEAN Partner Summit 2023, we express sincere gratitude for being part of this exceptional event. The gained insights, connections made, and inspiration received will shape and propel our organization’s digital transformation journey.

We are eager to implement the acquired knowledge and strategies, accelerating our growth and maintaining our position at the forefront of innovation.

Exabytes team attended Freshworks ASEAN Partner Submit
Ms Ooi Poh Yan, VP of Business Development at Exabytes: The summit brought together industry leaders and experts, sharing valuable insights and affordable solutions to drive exceptional customer engagement and boost employee productivity.
Exabytes team attended Freshworks ASEAN Partner Submit
Exciting moments during the event filled us with valuable insights and engaged us in thought-provoking discussions.

Exabytes and Freshworks: Empowering SMEs

Exabytes, a leading cloud-based services provider, proudly announced a strategic partnership with Freshworks in 2019. With a shared vision of empowering SMEs in the digital landscape, Exabytes combines its existing offerings with Freshworks’ customer engagement software to provide comprehensive solutions.

This partnership aims to enable businesses to win customers, drive growth, and achieve long-term success while delivering exceptional customer experiences.

Together, Exabytes and Freshworks continue their commitment to empowering SMEs, harnessing the power of technology for digital excellence. Join us on this exciting journey to unlock the transformative potential of Freshworks’ suite of customer engagement solutions.

Exabytes team attended Freshworks ASEAN Partner Submit

Read more: Exabytes Partners with Freshworks to Power SMEs Grow

Final takeaways 

Join us on an exciting journey as we explore Freshworks‘ suite of customer engagement solutions. Discover the potential of these innovative tools to revolutionize your business.

From Freshdesk, a comprehensive customer support platform, to Freshsales, a robust sales management solution, and Freshchat, an intuitive live chat support system, we’ll guide you through Freshworks’ offerings.

Together, Exabytes and Freshworks will help you achieve digital excellence in today’s ever-evolving business landscape. By leveraging Freshworks’ cutting-edge capabilities, we’ll enhance customer experiences, streamline operations, and drive remarkable growth. Come with us and unlock the true potential of your business with Freshworks. 

Engage Your Customers With Freshworks

View Freshworks Official Website here.

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