SMART RETAIL – Retail Transformation On-Ground Forum


smart retail event at setiawalk

Exabytes, Southeast Asia’s leading All-in-one Business Cloud, Digital and eCommerce solutions provider has successfully completed the “SMARTRETAIL-Retail Transformation On-ground Forum”  with Exabytes 2022 campaign with an astonishing outcome.

SMART RETAIL – Retail Transformation On-Ground Forum

The objective of this event was:

  • to committed to connecting retailers with the digital ecosystem, helping retailers understand digital transformation, and then promoting retail growth
  • to create a comprehensive optimization for retailers to enhance existing store operations through digital technology to meet the upcoming retail challenges.
  • to share the operations, trends, and opportunities of retail transformation, and guide retailers to start the journey of retail transformation

The event mentioned above was held in Exabytes’ Event Hall at Setiawalk, Puchong on 4 August 2022 and gathered dozens of Malaysian retailers and representatives from well-known Brands together in person to learn the knowledge of OMO (Online-Merge-Offline)  smart retail transformation. 

Simon Wong

The Smart Retail forum kicked off with a sharing by Mr. Simon Wong, Assistant General Manager of MRCA, reflecting on the current situation of the retail industry, and the way to turn the crisis into opportunity.

He also advised the retailers to offer multi-channel distribution instead of relying solely on physical stores. 

forum disscussion

The forum continues with an insightful panel dialogue session featuring Mr. Martin Soong, CMO of Purple Cane and Mr. Gavin Lew, Enterprise Resource Planning Consultant, Flexsoft Technology Sdn. Bhd.

The dialogue session which was moderated by Mr. Wong, CEO Coach, Vistage Malaysia, touched on common challenges faced by the retailers and featured a myriad of solutions on how to solve them.

Key discussion areas include practical steps of turning retail transformation project into a reality, navigating barriers of POS and membership system adoption, and re-emphasized key building blocks to achieve this through examples like Digital Marketing Funnel, E-Commerce Funnel, as well as the importance of a well established Customer Relationship Management system.

Lee Wei Hong

Mr. Lee Wei Hong, VP of Merchants Success, 91APP took over the stage to share knowledge of OMO New Retail solution and how 91APP helps to leverage the business revenue significantly while enhancing the shopping experience and increasing customers lifetime value.

participants concentrating during new retail event

The event ended with a networking session where the business owners had the chance to have personal one-on-one consultation with the speakers to explore their retail transformation journey & challenges.

Through this insightful event, the participants are now aware that Retail transformation is not simply expanding online business or operating a pure e-commerce platform.

More importantly, retail transformation can improve internal operational performance and enhance the external customer experience.

Exabytes is committed to promote the digitalization of retailers and the whole ecosystem.

Hence, we will continue to organize more events in future to educate and nurture our retail industry towards the era of smart retail.

participants concentrating during new retail event

91APP OMO Solutions Accelerate Brand Transformation and Produce Great Results

91APP‘s complete OMO retail solution enables brands to fully tap into the power of eCommerce and accelerate brands’ omnichannel transformation.

It has been adopted by many well-known, leading brands. 91APP provides a complete system and connectivity, OMO coaching, thereby reducing the cost of entry.

If you wish to know how OMO’s solution benefits your business expansion and wish to be an outstanding retailer too, book a free consultation with us by filling the form below.

Our consultants are ready to assist you along your smart retail journey!

Let Your eCommerce Brand Grow Rapidly 

91APP enables small brands and large enterprises to use an advanced, powerful eCommerce system to expand their business locally and internationally.

Feel free to make an appointment with our helpful OMO consultants who will be more than happy to provide you with the most suitable solution.

To know more about OMO, feel free to visit us.

Join our telegram group to get the latest info on OMO too!

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