If you are selling online, one of the most important decisions you can make is to choose the right courier service for your business.
Your trusted courier service company will provide the final contact between you and your customers.
Therefore, regardless of the level of services you provide to the customer on the website, if your courier service does not perform well in order fulfilment, your customers may have a negative experience and choose not to purchase from you again.
Let’s find out which courier service is suitable for your business when it comes to pricing and reliability.
1. DHL Express
DHL is part of the world’s leading postal and logistics company founded in 1969.
DHL offers insurance along with their shipment service. For both domestic and international shipments, insurance is charged by shipment value.
Pgeon Delivery is an easy and affordable courier service in Malaysia, offering a delivery rate of RM6.29 for up to 5kg. They provide services anywhere between KL, Selangor, and Penang.
Pgeon is a new last-mile delivery service that enables customers to pick up or drop off their parcels at its one-stop parcel collection centres known as Pgeon Points.
Senders can opt to drop off their parcel at any of their 3,000 partnered outlets or have the parcels picked up from customer’s doorstep.
On the other hand, recipients can also choose to self-collect the parcel from Pgeon points or have it sent directly to their doorstep.
When you Quote and Book your delivery, all you need to do is select ‘Pgeon Delivery (Point to Door)’ as your courier. Pgeon Points serve as the drop-off and pick-up points for your parcels, such as 99speedmart and myNEWS.com.
3. Pos Laju
With over 926 outlets and a presence in over 80% of populated areas in Malaysia,, it is safe to say that Pos Laju is the courier service with the highest network coverage nationwide.
With Pos Laju, certain areas in Malaysia are able to enjoy guaranteed next working day delivery at affordable rates. It offers different pricing for documents and parcels.
Pos Laju offers both local and international delivery services and 8 package plans to choose from at competitive rates and benefits. All bookings are done online or via the app. This includes pick-up services at no extra charges.
You may also use their shipment rate calculator to get a parcel quotation, whether it is for domestic or international delivery. Check out here: Shipment Rate Calculator
FedEx is a globally recognized courier and logistics company operating in Malaysia, providing fast and reliable delivery to more than 220 countries and territories. With a strong presence in the country, FedEx offers a range of domestic and international shipping services to meet the needs of businesses and individuals.
Known for its reliable and efficient delivery network, FedEx provides fast and secure shipping solutions for packages of various sizes and weights. With advanced tracking capabilities and a commitment to customer satisfaction, FedEx ensures that shipments are handled with utmost care and delivered on time.
Whether it’s express delivery, freight services, or e-commerce solutions, FedEx is a trusted partner for shipping needs in Malaysia.
GDex does not use a flat rate for shipments across Malaysia but is available widely in both east and west Malaysia.
GD Express provides all conventional courier services, such as next-day delivery service, same-day delivery service, international express delivery, standard pickup and COD.
A quick test on the rate calculator shows that it costs around RM15 to send a 1kg parcel from Penang to KL. You can drop off in your parcel at any of their outlet for a cheaper delivery rate.
Whether you’re sending your parcel within Peninsular Malaysia or to East Malaysia, the delivery rate on GDex is about the same.
6. ABX Express
ABX is another experienced courier service that started more than 30 years ago. ABX provides different pricing for major and minor areas in the country.
ABX Express, which stands for Asian Business Exchange, is now known as KEX Express.
October 2022 announced that KEX Express will be ABX’s new identity for its courier service provider business, and it will be used for all of its operations as well as its website.
A rough estimation test on domestic delivery indicates that it would cost approximately RM7.42 to send a parcel weighing up to 0.99kg from 11900 Penang to 43200 Kuala Lumpur.
7. J&T Express
J&T Express is a prominent courier service in Malaysia known for its reliable and efficient delivery solutions. With a strong presence nationwide, J&T Express is a company of more than 8,000 employees, 360 drop points and 17 gateways to provide customers with the best convenience in Malaysia.
They offer domestic and international shipping services to cater to the needs of individuals and businesses. They provide convenient pickup and delivery options, ensuring fast and secure transportation of parcels.
J&T Express is committed to customer satisfaction, offering real-time tracking, competitive pricing, and reliable customer support. Their extensive network and focus on service quality make them a trusted choice for seamless logistics solutions in Malaysia.
Based on a preliminary assessment, the estimated cost for domestic delivery of a standard parcel weighing up to 1.00 kg from 11900 Penang to 43200 KL is approximately RM7.42. Additionally, you have the option to choose insurance coverage based on the value of the item being shipped.
8. Skynet Express
Skynet has been in Malaysia for more than 18 years. It currently owns and operates an extensive network of 59 offices and 23 access points. It has more than 1,000 employees and 546 vehicles on the road to and from East Malaysia and International destinations.
Skynet provides services such as remote area services, weekend and holidays services and extended service hours. With this customers won’t have to wait till the weekend is over to get their parcel.
TA-Q-BIN is one of the few express services in Malaysia. It can provide delivery services at 3 different temperatures: normal temperature, refrigerated and frozen.
The delivery rate is calculated based on the package volume, which makes it the preferred method of transportation for heavy or frozen items.
The maximum package weight accepted is 25 kg.
On your end, you just have to make sure that your item has been pre-cooled before collection. Non-HALAL food is strictly prohibited as a shipment. (**TA-Q-BIN does not receive parcels with sizes over 160cm or weighs over 25kg for safety purposes)
|Size||Document Pack||Size 60||Size 80||Size 100||Size 120||Size 140||Size 160|
|Cost||1,300 JPY||2,750 JPY||4,650 JPY||8,700 JPY||14,800 JPY||20,200 JPY||25,600 JPY|
Customer A would like to send a parcel from Japan to Penang. The parcel box measurements are:
Parcel Size = 10 cm (A) + 15 cm (B) + 23 cm (C) = 48 cm
Since the TA-Q-BIN box size is less than 60 and it is a cross-state shipment, this parcel will be charged approximately 2,750 JPY for shipping.
Citylink has over 40 years of experience in the delivery industry. It is more often used to deliver documents or heavy items.
Before you book, you can also use their rate calculator to get a quick quotation beforehand. With reference to the image below, 1 kg of parcel delivered from Penang to Kuala Lumpur costs about RM 13.00.
However, Citylink doesn’t have a mobile application in which customers can track their parcel.
Lalamove is a leading on-demand delivery and logistics platform operating in Malaysia. With its user-friendly mobile app and web platform, Lalamove connects individuals and businesses with a vast network of delivery drivers for fast and reliable delivery services.
Offering a wide range of vehicle options, including motorcycles, cars, vans, and trucks, Lalamove can accommodate various types and sizes of shipments. With real-time tracking, instant booking, and efficient delivery, Lalamove provides a convenient and seamless experience for customers.
Whether it’s same-day delivery, last-mile logistics, or scheduled deliveries, Lalamove is a reliable solution for efficient and cost-effective delivery in Malaysia.
Lalamove operates with a pricing structure that takes various factors into account, resulting in additional charges. The fare for their services is influenced by factors such as the traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges, and more.
As a result, the total fare for a particular service may vary.
Ninjavan Founded in 2014, the stealthy delivery ninja, emerges as a leading logistics solution in Malaysia. With precision and agility, Ninjavan swiftly delivers packages to their destinations across the nation.
Equipped with cutting-edge technology and an extensive network, they guarantee efficient and reliable deliveries. Embracing the spirit of convenience, Ninjavan offers seamless tracking, hassle-free pickups, and timely drop-offs.
Their team of dedicated couriers ensures that parcels are handled with utmost care and delivered with ninja-like speed. Partnering with businesses and individuals alike, Ninjavan brings a touch of magic to the logistics landscape, making deliveries effortless and delighting recipients with every successful mission.
Here are the shipping rates for Prepaid Regular Service:
- Within West Malaysia: RM6.50 for the first kilogram, and RM0.80 for each additional kilogram.
- From West Malaysia to East Malaysia: RM13 for the first kilogram, and RM10 for each additional kilogram.
- Taxes are not included in the rates.
- The maximum weight allowed is 30kg, or a maximum total dimension (length + width + height) of 200cm, with no side exceeding 120cm.
Comparing Top 10 Courier Services in Malaysia 2023
|Courier||Best For||Shipping Rate (1kg)|
|1. Pgeon||Point to door, Pgeon collect and Pgeon delivery||RM6.29|
|2. Pos Laju||Local and international parcel delivery||RM 8.50|
|3. GDex||Domestic express carrier and international express carrier||RM13 – RM16
(Please use the volumetric calculator here)
|4. ABX Express||Domestic Express Package (DEP) & Domestic Parcel Express (DPX).||RM7.42|
|5. J&T Express||Local and Singapore Shipping||RM7.42
(Please use the volumetric calculator here)
|6. Skynet Express||Extended service hours, remote area services, weekend and holidays services.||RM8.50|
|7. TA-Q-BIN||Courier service for frozen food||RM90 and above|
|8. Citylink||Door-to-door domestic and international express delivery. Courier service for large/big items||RM13.00|
|9. DHL Express||Parcel and document shipping, freight shipping, solutions and special expertise||RM 78.94, visit here for a quotation|
|10. FedEx||Courier service with good packaging||Visit here for a quotation|
For accurate and up-to-date pricing information, it is recommended to consult with the specific courier or logistics provider handling your shipment. I hope this blog post helps you decide on the courier services best suit for your business. Stay updated at Exabytes Blog.
Last Updated: 08th June 2023. This Top 10 Courier Services in Malaysia 2023 blog post is for reference only. Information may be different from the date of publication and we do not guarantee the accuracy of the information shared.
easyparcel my best choice!