FAQs

Once your order is confirmed and payment is made, our consultant will have a conference call with you to understand your business within 7 working days from the payment date.

Website design will take from 7 to 14 working days (depending on the plan you subscribe to) after the customer provides full details & images to our copywriter for proofreading. Upon delivery of the draft website, client must inform Exabytes of all the revisions/amendments needed within 7 working days. Up to three rounds of revision request are allowed. Any additional revisions/amendments will be charged under maintenance hour. Failure to contact within 7 days will mean the client is satisfied with the website, and we will publish the page directly.

Yes, after the website is confirmed and published, any request for amendments will be charged under maintenance hour.

Yes, we will provide you with the access to the Content Management System, which allows you to edit page content, add in new pages or perform other update activities. Exabytes will not take responsibilities should any update failure occur.

Yes, you will have full control over your eCommerce online store including website editing, managing of products, fulfilling orders and much more.

The payment gateway that comes with this ecommerce starter plan allows you to accept credit card payments and internet banking. We will integrate and set up Stripe as your default payment gateway or you can choose to opt for a different payment gateway such as Paypal, eGHL, Billplz and iPay88.