GROW Digital

Winning Retail Strategies for Chain Stores

20 August 2021 | 03.00PM – 5.00PM

Join and understand the winning retail strategy for retailers in the next 5 years.


This Webinar Has Ended.

Thank you for joining us at the webinar [Winning Retail Strategies for Chain Stores]. If you have any enquiry or get any handouts of this webinar, please fill-up the form HERE. Our team will contact you once we received your form responses.



A great number of chain stores, even established ones, are closing down due to the prolonged pandemic. If you’re a retailer, you might be asking yourself: Should I close down or keep my physical chain stores? In fact, the real question should be: How can retailers adapt NEW RETAIL combining the strengths of online and offline to provide a seamless customer experience and sustain their business? In order for a business to sustain and even be successful in the long run, having a far-sighted approach and plan is a must. 

In this webinar, our guests with a diverse background will share with you their thoughts and insights from different perspectives giving out a comprehensive view and clear direction on how you, as a retailer, can move your business forward and be a winner in the industry. 

Winning Retail Strategies for Chain Stores

  • Date: 20  August 2021 (Friday) 
  • Time: 03:00 PM – 05:00 PM
  • Platform: ZOOM 

Who should join us? 

  1. Business Owners/CEOs/Founders/ Marketing Manager/ Retail Operators who own chain stores and currently experience a reduction in offline/in-store sales 
  2. Business Owners/CEOs/Founders / Marketing Manager/ Retail Operators who own chain stores and are currently looking for an effective method to increase their Online & Offline sales simultaneously. 


03:00 PM to  03:45 PM: What is the Winning Retail Strategy that can prevent your chain stores from closing down? 

03:45 PM to  05:00 PM:  Panel Discussion: NEW RETAIL, a winning retail strategy, is the Future of Chain Stores in the next 5 years. 

Speakers’ / Panelists’ Background

1. Lee Wei Hong, Senior Business Consultant, 91APP

Lee has a 4-year proven track record of helping over 100 retail businesses transform to the New Retail business model, namely Online-Merge-Online (OMO). By merging the offline and online channels, OMO enables retailers to offer a seamless buying experience to their customers and effectively boost repeat sales and brand loyalty.  

2. Wintson Tham, Assistant Business Consultant Manager, Exabytes

Wintson started his career in the media industry 7 years ago as a Corporate Communication and Media Sales Associate in Astro Malaysia before joining Exabytes as an Assistant Business Development Manager. During the span of his career with Astro Malaysia, Wintson gained vast experience in working with global brands and developed a passion for media sales and marketing. Today, he is responsible for expanding Exabytes’ digital solutions and helping retailers transform their business with the new retail business model. 

3. Chan Kee Siak, Founder & Chief Executive Officer, Exabytes

Chan is the Founder & Chief Executive Officer of Exabytes with over 20 years of experience in cloud hosting, digital marketing, business solutions and more. Today, under the leadership of Chan, Exabytes powers over 160,000 customers around the world and helps them in transforming their traditional business to digital/online business. 

4. Jason Teh, Certified Professional Business Coach – ICF Trained USA, RetailCOACH

As the Founder of three different ventures, namely ARM Retail Capital Sdn Bhd, RetailCOACH (Retail Management Solutions), and RHR AGENCY (Retail Human Resources Solutions), Jason provides topnotch executive & business coaching to a multitude of prominent businesses like MBG Fruits, Kwik & EZ, and Taste Batter. To date, he has received a number of awards for his unwavering work ethics. In 2009, Jason successfully turned a multimillion-dollar retail chain with 4 million net loss to profit in just 10 months.

5. SK Goon, Managing Director, True Star Retail

SK Goon has been working with the international sneaker brand, Converse, as a retail partner in Penang for over a decade. He believes that retailers should be customer-centric and has adopted an omnichannel retailing strategy to enable local customers to shop online, pick up in-store, and exchange via post without any questions asked. According to Goon, retail success belongs to those who master online retailing while preserving their offline presence, especially in the next 5 years.

Event Details

Date: August 20, 2021

Start time: 03:00 p.m. UTC+08

End time: 05:00 p.m. UTC+08

Organised by