GROW Digital

Freshdesk Cloud-based Helpdesk Software

Online Customer Service Support with Rich Functionality

Struggling with Existing Helpdesk Support Method?

Simplify Your Customer Support with Freshdesk

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Conversations Made Easier

1

A Unified Support Channel

Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place.

2

Manage Conversations Easily

Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place.

Choose Your Freshdesk Plans: Helpdesk Ticketing System

Empower your support team with Freshdesk, a leading helpdesk support solution. Use its top-tier ticketing system to deliver superior online customer service.

Freshdesk

Growth

For standard support

RM69.00/agent/mo
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Reports
Automation
Helpdesk Reports
Custom Ticket Views
Collision Detection
Marketplace Apps
Customer Fields

Pro

For stellar performance

RM229.00/agent/mo
Everything in Growth, plus
Round-robin Routing
Custom Roles
Custom Reports and Dashboards
Customer Segments
Versioning in Knowledge Base
CSAT Survey & Reports
Multilingual Knowledge Base

Enterprise

Perfect for enterprises-grade support

RM375.00/agent/mo
Everything in Pro, plus
Skill-based Routing
Sandbox
Audit Log
Knowledge Base Approval Workflow
Agent Shifts
Email Bot
IP Range Restriction
Canned Response Suggester
Article Suggester

Contact Center

Telephony-first customer support

Growth

For fast growth

RM69.00/agent/mo
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Basic Call Queues
Wait Queues
Call Recording

Pro

For high performance

RM229.00/agent/mo
Everything in Growth, plus
Call Barging
Call Recording Opt-out
Routing Automation
Call Conferencing
Agent Extensions
Call Lifecycle
Advanced Call Metrics
SIP Connections

Enterprise

For enterprise-grade support

RM375.00/agent/mo
Everything in Pro, plus
Omnichannel Routing
Speech Enabled IVR
Voicebot
Abandoned Call Metrics
Service Level Monitoring
Includes 5000 bot sessions/month

Phone System & Call Center Features

Call Center Performance

Learn everything that happened in a call by using call recordings, post-call transcripts, and call-lifecycle information. Monitor agent performance and keep a pulse on your customer satisfaction with live dashboards.

Freshdesk Omnichannel

Leverage messaging and telephony features with your Freshdesk

Growth Omnichannel

For standard support

RM139.00/agent/mo
Everything in Freshdesk Growth, plus
Includes up to 2000 Incoming Minutes/Month
Includes up to 2000 Bot Sessions/Month
Email & Social Ticketing
Chatbot Builder
Chatbot Analytics
Contact Management
Automation
Omnichannel Dashboard
Ticket, Conversation, and Call Reports

Pro Omnichannel

For stellar performance

RM279.00/agent/mo
Everything in Freshdesk Pro, plus
Includes 3000 Local Incoming Min/Month
Includes up to 3000 Bot Sessions/Month
Whatsapp Business
Omnichannel Customer Timeline
Omnichannel Knowledge Base
Roles & Permissions
Custom Apps
Custom Reports
CSAT Survey & Reports
Multilingual Knowledge Base
Agent Availability Report

Enterprise Omnichannel

Perfect for enterprises-grade support

RM469.00/agent/mo
Everything in Enterprise Pro, plus
Includes 5000 Local Incoming Min/Month
Includes up to 5000 Bot Sessions/Month
Voicebot
Abandoned Call Metrics
Audit Log
Speech-enabled IVR
Agent Shifts
Article Suggester
Email Bot
IP Range Restriction
Canned Response Suggester
User Authentication

Let Us Contact You

Our experts will get in touch with you soon.









    Handle enquiries across channels

    Connect and Manage your customers from Website, Email, Live Chat & Social Media on a single platform

    email

    Email

    Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.

    Intelligent ticket assignment

    Assign tickets to agents based on their current workload, skill or using the round robin method

    Time-triggered automation

    Execute maintenance activities on tickets based on the time lapsed since an event happened

    online web

    Website

    Let customers raise tickets from your website and display related knowledge base articles as they type.

    facebook

    Facebook Support

    Integrate your company’s Facebook page with your helpdesk so that agents can step in and help when customers post on your page asking for support.

    Automatically suggest solutions

    Allow relevant solutions to pop up for customers and save time for your agents and customers

    Agent Collision Detection

    Ensure that multiple agents don’t wind up working on the same ticket by accident

    Canned Responses

    Provide quick, consistent responses to common questions by creating pre-formatted replies

    Parent-child Ticketing

    Resolve complex, multi-stage issues faster by splitting them into smaller child tickets

    Handle enquiries across channels

    Connect and Manage your customers from Website, Email, Live Chat & Social Media on a single platform

    email

    Email

    Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.

    phone support

    Phone

    Set up a fully functional call center and record and track calls by converting them into tickets.

    chatbot

    Chat

    Engage, support, and retain customers through live chat.

    online web

    Website

    Let customers raise tickets from your website and display related knowledge base articles as they type.

    facebook

    Facebook Support

    Integrate your company’s Facebook page with your helpdesk so that agents can step in and help when customers post on your page asking for support.

    twitter

    Twitter Support

    Integrate your company’s Twitter handles with your helpdesk so that important tweets are converted to tickets and addressed immediately.

    Intelligent ticket assignment

    Assign tickets to agents based on their current workload, skill or using the round robin method

    Time-triggered automation

    Execute maintenance activities on tickets based on the time lapsed since an event happened

    Automatically suggest solutions

    Allow relevant solutions to pop up for customers and save time for your agents and customers

    Agent Collision Detection

    Ensure that multiple agents don’t wind up working on the same ticket by accident

    Canned Responses

    Provide quick, consistent responses to common questions by creating pre-formatted replies

    Parent-child Ticketing

    Resolve complex, multi-stage issues faster by splitting them into smaller child tickets

    Collaborate over Conference Calls

    Prevent escalations and call transfers by adding agents to your ongoing call and assist the caller better

    Call Barging

    When monitoring calls, barge in at any point to speak to the callers and the agents simultaneously

    Segment Calls with Multi-Level IVR

    Set up a fully flexible PBX system with capabilities to easily route calls to your agents or teams, along with the ability to include self-service options

    With Freshdesk, you can…

    Over 150,000 businesses of all sizes trust us.

    panasonic
    hp
    nyu
    pearson
    decathlon
    american-express
    henkel
    Thai-union
    helpdesk-crm

    Interested in Freshdesk?

    Freshdesk makes your customers smile 😆

    Customer Service Suite

    Get the whole package

    All-in-one solution lets you collaborate, manage tickets, conversational support with generative AI resolve complex issues easily.

    Why Our customers love Freshdesk

    Why Bridgestone Loves Freshdesk

    Freshdesk Customer Spotlight: ParkCloud

    Why BizTalk360 Loves Freshdesk

    FAQs

    Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar customer-facing and agent-facing AI features that automate mundane tasks for agents to improve their productivity.

    A bot session is any unique interaction between an end-user and a bot:

    On email, every email response is counted as 1 bot session
    On voice, every voice bot response is counted as 1 bot session
    On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours.
    Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions

    To downgrade or cancel a Freshworks product, please ensure you provide at least 75 days’ notice in advance. For assistance, kindly email [email protected].

    Terms and Conditions

    1. By subscribing to this service, you are agreeing to terms by our service partners and Exabytes.
    2. Exabytes reserves the right to update, change and modify the terms and conditions, or terminate the promotion at any time without prior notice.
    3. Any plan downgrade or cancellation of service requires a minimum of 75 days notice in advance.
    4. All fees paid are non-refundable. If you cancel your contract before the renewal date, no refunds are issued.

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