Using email for customer support is difficult. You require complex folder structures or colour-coded tags to track issues, and as ticket volumes increase, collaboration becomes a nightmare.
Before long, managing multiple mailboxes for different teams and products causes your efficiency to take the hit.
It slows you down, and slower responses = unhappy customers.
Most team conversations get lost in other chat tools. We think they should happen right inside your ticket. Get all the context you need to solve customer issues quickly.
Make it really easy for your internal teams to work with each other within your helpdesk. Avoid reassignment of tickets by sharing ownership with all the agents involved.
- Streamline all your customer conversations in one place.
- Automate your repetitive work and save time.
- Collaborate with other teams to resolve issues faster.
A Unified Support Channel
Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place.
Manage Conversations Easily
Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place.
Solutions Up Front and Center
Guide customer to get help faster, by showing solution articles, tutorial videos on your website.
A Simple Contact Form
When your customers have a question, you’ll be just a click away.
Conversation with Context
Invite anyone – agents, colleagues, or external business partners – to discuss and solve tickets through Freshconnect.
Share Ticket Ownership
Work in parallel with other teams by sharing ticket ownership, and find answers without losing visibility at any point.
3 Different Automations
These automations will help you eliminate repetitive tasks and keep on eye on critical events.
Manage Automations Easily
Automatic rule summaries, audit logs and the flexibility in using logical operators makes managing automations simple.
Monitor your teams easily and take data targets with customizable Team Dashboards.
7 Widget Types
Observe important metrics closely with 7 widget types. Notice trends and drill down into extensive reports anytime with just one click.
Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.
Set up a fully functional call center and record and track calls by converting them into tickets.
Engage, support, and retain customers through live chat.
Let customers raise tickets from your website and display related knowledge base articles as they type.
Integrate your company’s Facebook page with your helpdesk so that agents can step in and help when customers post on your page asking for support.
Integrate your company’s Twitter handles with your helpdesk so that important tweets are converted to tickets and addressed immediately.
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