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Grow Your Business Online

Exabytes Helpdesk Software

Rich Features Customer Support Software

Struggling with Existing Support Method?

With Freshdesk, you can…

Over 150,000 businesses of all sizes trust us.

panasonic
hp
nyu
pearson
decathlon
american-express
henkel
Thai-union
helpdesk-crm

Your Company Support Is Now Simplified

freshdesk

Conversations Made Easier

1

A Unified Support Channel

Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place.

2

Manage Conversations Easily

Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place.

Freshdesk

Empower your support team to work together with best-in-class ticketing and resolve customer issues faster.

Growth

For standard support

RM69.00/agent/mo
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Reports
Automation
Helpdesk Reports
Custom Ticket Views
Collision Detection
Marketplace Apps
Customer Fields
Data Center Location

Pro

For stellar performance

RM229.00/agent/mo
Everything in Growth, plus
Round-robin Routing
Custom Roles
Custom Reports and Dashboards
Customer Segments
Versioning in Knowledge Base
CSAT Survey & Reports
Multilingual Knowledge Base

Enterprise

Perfect for enterprises-grade support

RM375.00/agent/mo
Everything in Pro, plus
Skill-based Routing
Sandbox
Audit Log
Knowledge Base Approval Workflow
Agent Shifts
5000 bot sessions/month
Email Bot
IP Range Restriction
Canned Response Suggester
Article Suggester

Freshdesk Omnichannel

Leverage messaging and telephony features with your Freshdesk

Growth Omnichannel

For standard support

RM139.00/agent/mo
Everything in Freshdesk Growth, plus
Includes up to 2000 Incoming Minutes/Month
Includes up to 2000 Bot Sessions/Month
Email & Social Ticketing
Chatbot Builder
Chatbot Analytics
Contact Management
Automation
Omnichannel Dashboard
Ticket, Conversation, and Call Reports

Pro Omnichannel

For stellar performance

RM279.00/agent/mo
Everything in Freshdesk Pro, plus
Includes 3000 Local Incoming Min/Month
Includes up to 3000 Bot Sessions/Month
Whatsapp Business
Omnichannel Customer Timeline
Omnichannel Knowledge Base
Roles & Permissions
Custom Apps
Custom Reports
CSAT Survey & Reports
Multilingual Knowledge Base
Agent Availability Report

Enterprise Omnichannel

Perfect for enterprises-grade support

RM469.00/agent/mo
Everything in Enterprise Pro, plus
Includes 5000 Local Incoming Min/Month
Includes up to 5000 Bot Sessions/Month
Voicebot
Abandoned Call Metrics
Audit Log
Speech-enabled IVR
Agent Shifts
Article Suggester
Email Bot
IP Range Restriction
Canned Response Suggester
User Authentication

Khas untuk Perniagaan Bumiputera

Nak ringankan beban kos perniagaan online?

Dapatkan Geran Digitalisasi untuk PKS Bumiputera berjumlah sehingga RM5,000 untuk mendigitalkan operasi perniagaan anda

Request for a FREE Trial

Fill up the form and we will provide you with a Free trial account.









    Handle enquiries across channels

    Connect and Manage your customers from Website, Email, Live Chat & Social Media on a single platform

    email

    Email

    Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.

    phone support

    Phone

    Set up a fully functional call center and record and track calls by converting them into tickets.

    chat

    Chat

    Engage, support, and retain customers through live chat.

    online web

    Website

    Let customers raise tickets from your website and display related knowledge base articles as they type.

    facebook

    Facebook Support

    Integrate your company’s Facebook page with your helpdesk so that agents can step in and help when customers post on your page asking for support.

    twitter

    Twitter Support

    Integrate your company’s Twitter handles with your helpdesk so that important tweets are converted to tickets and addressed immediately.

    Interested in Freshdesk?

    Freshdesk makes your customers smile 🙂

    Why Our customers love Freshdesk

    Why Bridgestone Loves Freshdesk

    Freshdesk Customer Spotlight: ParkCloud

    Why BizTalk360 Loves Freshdesk

    Why Choose
    Exabytes

    Your complete Cloud, Digital and eCommerce solutions provider

    SEA’s Trusted and Leading Brand

    Known and recognised as Southeast Asia’s leading cloud, eCommerce and digital solutions provider. Trusted by over 160,000 customers globally.

    More Than A Web Hosting Provider

    We are your one-stop point for all that you’ll need to have online presence and grow your business to greater heights online.

    The Latest is Here at Exabytes

    Always up-to-date, we are equipped with the latest products and services that is best-suited for our clients’ business performance.

    Proven by 100% Client Satisfaction

    We have full confidence in the products and services we offer, that ensure us with excellent client confidence and satisfaction.

    Our Payment Methods