GROW Digital

Freshservice ITSM Solution

Simplify Modern IT Service Management

Right-Size Your IT Service Management

Manage Assets or SaaS from a Single Pane

Manage Assets or SaaS from
a Single Pane

Gain insight into the past and current usage of assets with an auto-populated activity log. Build asset relationships with ease to pinpoint redundancies and identify dependencies

Empower employees to raise tickets on their own

Let your employees help themselves by raising tickets directly from the support portal, allowing them to easily track the ticket progress as well. Alternatively, Employees can find answers to their issues on their own from the self-service portal with a simple search at knowledge base

One-stop-shop Employee Portal

Offer consumer-grade services with a universal service catalog that allows employees to request for services in a centralized place for any function ranging from IT, HR to Finance, Facilities, and other lines of business

Make Informed Decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports

Integrated project management and ITSM

Create new projects from scratch or from tickets (both incident and service requests), changes, or problems, you can plan all your IT project initiatives within the service desk. The new-gen project management offers robust bug tracking & test management capabilities to ensure that all your internal systems work fine after a new build or a change is rolled out

Freshservice Pricing

Starter

For getting started



As low as

RM89/agent/mo
Incident Management
Knowledge Base
Self Service Portal
SLA Management
Workspaces
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account

Growth

For growing businesses



As low as

RM229/agent/mo
Everything in Starter, plus
Service Catalog
Asset Management - Includes 100 managed assets
Portal Customization
Multiple SLAs
Purchase Order Management
Employee Onboarding
Approval Workflows
2000 Orchestration transactions/mo/account

Pro

ITSM + ITOM + Project Management for large organizations

As low as

RM459/agent/mo
Everything in Growth, plus
Change Management
Problem Management
Release Management
Project Management
Software License Management
Contract Management
Alert Management
Team Dashboards
5000 Orchestration transactions/mo/account

Enterprise

Service management solution for enterprises


As low as

RM569/agent/mo
Everything in Pro, plus
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account

A Unified IT Service Management Solution

Incident Management

Incident Management

Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI

SLA Management

SLA Management

Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations

Problem Management

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business

Release Management

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account

Workspaces

Workspaces

Allow multiple teams to co-exist on a single service management platform. Gain control over work and visibility for each department individually without compromising on security and autonomy

Employee Onboarding

Employee onboarding

Streamline onboarding processes with effective stakeholder management, building pre-defined kits, automatic ticket creation, and approval processes within a single 4-step module

Orchestration Center

Orchestration Center

Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development

Automated Discovery

Automated Discovery

Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility

Asset Life Cycle Management

Asset Lifecycle Management

Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view

Unified Task Management

Unified Task Management

Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently

Workflow Automation

Workflow automation

Automate repetitive manual processes like employee offboarding, multi-department approvals and category-based routing for efficient service desk operations

On Call Management

On - Call Management

Get a one-up on critical incidents with a 24*7 agent availability plan. Notify agents and even multiple teams through modern communication channels such as WhatsApp, push notifications on the Freshservice mobile app, & more

Interested?
Let our specialist provide you the best solution you need









    Experience award-winning software for your business

    Gartner

    Challenger in 2022 Gartner Magic Quadrant™ for ITSM Platforms

    G2

    G2 Enterprise Leader
    Summer 2021

    trust radius

    TrustRadius Top Rated
    ITSM 2021

    Gartner Peer Insights Customers' Choice for ITSM Tools

    FAQs

    Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with 3rd party apps for a unified, comprehensive automation engine across the organisation. Any action taken via the App node in the Workflow Automator is classified as a transaction

    Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar customer-facing and agent-facing AI features that automate mundane tasks for agents to improve their productivity
    ITSM (IT Service Management) is a strategic approach focused on how IT teams provide services. It encompasses activities and procedures that support a service throughout its lifespan, including incident management, service desk, and release management. ITOM (IT Operations Management), on the other hand, deals with the management of all technological components and application needs within an organization. It oversees IT infrastructure components such as provisioning IT facilities, capacity management, and availability management. While both ITSM and ITOM are essential for IT operations, ITSM is more outward-facing, focusing on service delivery, whereas ITOM is more about the internal operations and management of IT assets. Both are intricately linked, but they serve distinct roles in the IT landscape.

    Choosing the right ITSM software begins with a clear understanding of your organization’s unique needs. Look for a tool that boasts robust features, including AI-driven capabilities and essential ITSM practices. It should be user-friendly, seamlessly integrating into existing workflows.

    Scalability is key, ensuring the software can evolve with your organization. Trustworthiness of the vendor is crucial, as is the tool’s adaptability to your specific processes. Be mindful of costs and security standards. Before finalizing, a hands-on trial or demo can offer invaluable insights into the software’s real-world performance.

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    2. Exabytes reserves the right to update, change and modify the terms and conditions, or terminate the promotion at any time without prior notice.
    3. Any plan downgrade or cancellation of service requires a minimum of 75 days notice in advance.
    4. All fees paid are non-refundable. If you cancel your contract before the renewal date, no refunds are issued.

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