Gain insight into the past and current usage of assets with an auto-populated activity log. Build asset relationships with ease to pinpoint redundancies and identify dependencies
Let your employees help themselves by raising tickets directly from the support portal, allowing them to easily track the ticket progress as well. Alternatively, Employees can find answers to their issues on their own from the self-service portal with a simple search at knowledge base
Offer consumer-grade services with a universal service catalog that allows employees to request for services in a centralized place for any function ranging from IT, HR to Finance, Facilities, and other lines of business
Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports
Create new projects from scratch or from tickets (both incident and service requests), changes, or problems, you can plan all your IT project initiatives within the service desk. The new-gen project management offers robust bug tracking & test management capabilities to ensure that all your internal systems work fine after a new build or a change is rolled out
For getting started
As low as
For growing businesses
As low as
ITSM + ITOM + Project Management for large organizations
As low as
Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI
Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations
Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account
Allow multiple teams to co-exist on a single service management platform. Gain control over work and visibility for each department individually without compromising on security and autonomy
Streamline onboarding processes with effective stakeholder management, building pre-defined kits, automatic ticket creation, and approval processes within a single 4-step module
Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development
Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility
Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view
Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently
Automate repetitive manual processes like employee offboarding, multi-department approvals and category-based routing for efficient service desk operations
Get a one-up on critical incidents with a 24*7 agent availability plan. Notify agents and even multiple teams through modern communication channels such as WhatsApp, push notifications on the Freshservice mobile app, & more
Challenger in 2022 Gartner Magic Quadrant™ for ITSM Platforms
G2 Enterprise Leader
TrustRadius Top Rated
Gartner Peer Insights Customers' Choice for ITSM Tools
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