Grow Your Business Online

Freshservice IT Service Management

Simplify Modern IT Service Management

Right-Size Your IT Service Management

Manage Assets or SaaS from a Single Pane

Manage Assets or SaaS from
a Single Pane

Gain insight into the past and current usage of assets with an auto-populated activity log. Build asset relationships with ease to pinpoint redundancies and identify dependencies

Empower employees to raise tickets on their own

Let your employees help themselves by raising tickets directly from the support portal, allowing them to easily track the ticket progress as well. Alternatively, Employees can find answers to their issues on their own from the self-service portal with a simple search at knowledge base

One-stop-shop Employee Portal

Offer consumer-grade services with a universal service catalog that allows employees to request for services in a centralized place for any function ranging from IT, HR to Finance, Facilities, and other lines of business

Make Informed Decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports

Integrated project management and ITSM

Create new projects from scratch or from tickets (both incident and service requests), changes, or problems, you can plan all your IT project initiatives within the service desk. The new-gen project management offers robust bug tracking & test management capabilities to ensure that all your internal systems work fine after a new build or a change is rolled out

Freshservice Pricing


For getting started

As low as

Incident Management
Knowledge Base
Self Service Portal
SLA Management
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account


For growing businesses

As low as

Everything in Starter, plus
Service Catalog
Asset Management - Includes 100 managed assets
Portal Customization
Multiple SLAs
Purchase Order Management
Employee Onboarding
Approval Workflows
2000 Orchestration transactions/mo/account


ITSM + ITOM + Project Management for large organizations

As low as

Everything in Growth, plus
Change Management
Problem Management
Release Management
Project Management
Software License Management
Contract Management
Alert Management
Team Dashboards
5000 Orchestration transactions/mo/account


Service management solution for enterprises

As low as

Everything in Pro, plus
Audit Logs
Freddy Agent Assist
20,000 Orchestration transactions/mo/account

A Unified IT Service Management Solution

Incident Management

Incident Management

Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI

SLA Management

SLA Management

Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations

Problem Management

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business

Release Management

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account



Allow multiple teams to co-exist on a single service management platform. Gain control over work and visibility for each department individually without compromising on security and autonomy

Employee Onboarding

Employee onboarding

Streamline onboarding processes with effective stakeholder management, building pre-defined kits, automatic ticket creation, and approval processes within a single 4-step module

Orchestration Center

Orchestration Center

Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development

Automated Discovery

Automated Discovery

Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility

Asset Life Cycle Management

Asset Lifecycle Management

Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view

Unified Task Management

Unified Task Management

Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently

Workflow Automation

Workflow automation

Automate repetitive manual processes like employee offboarding, multi-department approvals and category-based routing for efficient service desk operations

On Call Management

On - Call Management

Get a one-up on critical incidents with a 24*7 agent availability plan. Notify agents and even multiple teams through modern communication channels such as WhatsApp, push notifications on the Freshservice mobile app, & more

Let our specialist provide you the best solution you need

    Experience award-winning software for your business


    Challenger in 2022 Gartner Magic Quadrant™ for ITSM Platforms


    G2 Enterprise Leader
    Summer 2021

    trust radius

    TrustRadius Top Rated
    ITSM 2021

    Gartner Peer Insights Customers' Choice for ITSM Tools

    Freshwork ITSM Event

    Freshwork | Exabytes : ITSM Navigator – Smart Savings and Maintaining Value

    14 Sep 2023 (Thurs) | 10.30AM–1.00PM

    Join us to discover how Freshservice can help you intelligently save while preserving value in ITSM


    Terms and Conditions

    1. By subscribing to this service, you are agreeing to terms by our service partners and Exabytes.
    2. Exabytes reserves the right to update, change and modify the terms and conditions, or terminate the promotion at any time without prior notice.
    3. All fees paid are non-refundable. If you cancel your contract before the renewal date, no refunds are issued.

    Why Choose

    Your complete All-in-one Business, Cloud, Digital and Ecommerce solutions provider

    SEA's Trusted and Leading Brand

    Known and recognised as Southeast Asia’s leading All-in-one Business, Cloud, Digital and Ecommerce solutions provider, powering over 160,000 customers globally.

    More Than A Web Hosting Provider

    We are your one-stop point for all that your business needs to build an online presence and grow your business to greater heights online.

    The Latest is Here at Exabytes

    We are equipped with the latest digital solutions at all times, that is best-suited for your business performance.

    Proven 100% Client Satisfaction

    We are backed by excellent client confidence and satisfaction, and the products and services we offer carry credibility.

    We are always here to support

    24/7 Support

    Our Payment Methods