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Exabytes Live Chat Software

Fast and reliable live chat on your website

Struggling with Existing Live Chat Software?

helpdesk

Other Live Chat is Overwhelming

Most team conversations get lost in other chat tools. We think they should happen right inside your ticket. Get all the context you need to solve customer issues quickly. Make it really easy for your internal teams to work with each other within your live chat software. Avoid duplication on solving your customer enquiries by repeating the same questions when passed on from one agent to the other.

Why Exabytes Live Chat Software?

Best Live Chat designed for Sales & Marketing

lead generation

Lead Generation

Engage before your visitors exit using bots and campaign.

customer support

Customer Support

Support and retain customers. Deliver satisfaction at scale.

customer engagement

Customer Engagement

Unlock real growth by converting new users into active customers.

Engage Your Visitors Using Live Chat

livechat engage

Engage before they exit and qualify leads with Bots

Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.

Get all the context you need to sell smarter

With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.

livechat selling
livechat context

Don’t stop at selling.Support and delight customers!

Talk to your users before it’s too late. Set up campaigns to bring onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedbacks, or share tips and best practices.

Planning to register domain name in bulk? Chat with us for exclusive pricing.

Freshchat

Engage with website visitors and product users for sales and customer success.

Blossom

Perfect for small teams

RM69/agent/mo
Inbox Views
Topics
Team Inbox Lite (Chrome extension)
Groups
Conversation Labels
Bulk Actions
User Properties
Desktop Notifications
Mobile SDK
Mobile Push Notifications
Assignment Rules
Priority Inbox
User Events & Timeline
User Segmentation
Business Hours (Global)
Offline Experience
Basic Dashboard
FAQs
Conversations Overview Reports
Facebook Messenger
Files
Freshsales integration
Freshmarketer integration
Marketplace (App Store)
View More

Garden

Ideal for growing teams

RM139/agent/mo
Everything in Blossom and…
Team Inbox Lite
Auto-resolve
Team Performance Reports
CSAT Survey
CSAT Report
WhatsApp Business ADDON
View More

Estate

Best value for large teams

RM209 /agent/mo
Everything in Blossom and…
IntelliAssign
Business Hours (by Groups)
Co-Browsing
Live Translate
Advanced Dashboard
Advanced Automations POPULAR
Agent Availability Reports
Multilingual Support
Apple Business Chat
Roles and Permissions
View More

Forest

Made for enterprises

RM329 /agent/mo
Everything in Estate and…
Chatbots FREDDY
Chatbot Analytics FREDDY
IP Whitelisting
Domain Whitelisting
User Authentication (JWT)

Khas untuk Perniagaan Bumiputera

Nak ringankan beban kos perniagaan online?

Dapatkan Geran Digitalisasi untuk PKS Bumiputera berjumlah sehingga RM5,000 untuk mendigitalkan operasi perniagaan anda

Powering millions of conversations
for businesses of all sizes

sharaf
makemytrip
practo
deliveryhero
travix
decathlon
bel
klarna
getyourguide
celexon
zoomcar
discover

Interested in Freshchat?

Engage visitors with Live Chat 🙂

Why Our customers love Freshchat

Introduction of Freshchat

Freshchat Customer Support Learning Centre

Freshchat: Switch to Messenger FAQs

Why Choose
Exabytes

Your complete Cloud, Digital and eCommerce solutions provider

SEA’s Trusted and Leading Brand

Known and recognised as Southeast Asia’s leading cloud, eCommerce and digital solutions provider. Trusted by over 160,000 customers globally.

More Than A Web Hosting Provider

We are your one-stop point for all that you’ll need to have online presence and grow your business to greater heights online.

The Latest is Here at Exabytes

Always up-to-date, we are equipped with the latest products and services that is best-suited for our clients’ business performance.

Proven by 100% Client Satisfaction

We have full confidence in the products and services we offer, that ensure us with excellent client confidence and satisfaction.

Our Payment Methods