GROW Digital

AI-driven Customer Live Chat Bot

Multi-Channel Customer Support Live Chatbot

Why Choose Live Chat Software?

Best Live Chat designed for Sales & Marketing

lead generation

Lead Generation

Engage before your visitors exit using bots and campaign.

customer support

Customer Support

Support and retain customers. Deliver satisfaction at scale.

customer engagement

Customer Engagement

Unlock real growth by converting new users into active customers.

Try Chatbot for different businesses

Implement Chatbot to help saves time for your customers and agents by having automate resolutions.

Engage Your Visitors Using Live Chat

Connect to your customers wherever they are

Website, Mobile, WhatsApp, LINE, FB Messenger, Apple Business Chat, and more!

Get all the context you need to sell smarter

With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.

Automate self-service across channels

Freshbots, powered by Freddy Self Service, work on many channels so customers can find answers wherever they are. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels

Pricing for Freshchat Chatbot

Engage with website visitors and product users for sales and customer success.

Freshchat

Growth

Perfect for small teams

RM89.00/agent/mo
Chatbots
Chatbot Analytics
Inbox Views
Topics
Groups
Conversation Labels
Bulk Actions
User Properties
Email
Mobile SDK
WordPress
Shopify
Conversation Switch
500 Campaign Contacts
Assignment Rules
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Business Hours (Global)
Offline experience
Basic Dashboard
FAQs
Conversations Overview Report
Facebook Messenger
Files
Marketplace (App Store)
SMS
WhatsApp Business
Apple Messages for Business
Freshdesk integration
Instagram DM
LINE
Google Business Messages
View More

Pro

Best value for large teams

RM229.00 /agent/mo
Everything in Growth, plus
500 Campaign Contacts
Auto-resolve
IntelliAssign
Business Hours (by Groups)
Live Translate
Advanced Automations
Team Performance Report
Agent Availability Report
Roles and Permissions
CSAT Survey and Report
Conversation APIs

Enterprise

Made for enterprises

RM379.00 /agent/mo
Everything in Pro, plus
500 Campaign Contacts
Allowed Domains
User Authentication(JWT)

Try Freshchat Free for 14 Days

Our experts will get in touch with you soon.









    Customer Service Suite

    Get the whole package

    All-in-one solution lets you collaborate, manage tickets, conversational support with generative AI resolve complex issues easily.

    Powering millions of conversations
    for businesses of all sizes

    sharaf
    makemytrip
    practo
    deliveryhero
    travix
    decathlon
    bel
    klarna
    getyourguide
    celexon
    zoomcar
    discover

    Interested in Freshchat?

    Engage visitors with Live Chat 😆

    Why Our customers love Freshchat

    Introduction of Freshchat

    Freshchat Customer Support Learning Centre

    Freshchat: Switch to Messenger FAQs

    FAQs

    Freshchat is a modern messaging software for sales and customer engagement. It offers omnichannel messaging, chatbots for instant responses, rich media messaging, and shared inboxes for team collaboration. 

    Users can be segmented for personalized communication, and the platform integrates with other apps for seamless operations. It provides detailed analytics, canned responses for efficiency, in-app messaging for continuous support, and a priority inbox to address urgent issues, enhancing overall customer satisfaction.

    Freshchat offers a wide range of integrations to optimize customer interactions. Users can connect with popular platforms like WhatsApp Business, Instagram Business, and Google’s Business Messages. It also integrates with email, Facebook Messenger, LINE, and Freshdesk. For sales and CRM, integrations with Freshsales, Shopify, Zendesk, and Salesforce are available. Additionally, Freshchat can be linked with tools like WordPress, TeamViewer, and Slack to further streamline operations and enhance customer support.

    A conversational AI chatbot, powered by AI, simulates human-like interactions using advanced technologies such as Natural Language Processing (NLP) and Machine Learning (ML). Surpassing traditional chatbots, it delivers dynamic, personalized responses, giving users the impression of conversing with a human. 

    Platforms like Freshchat utilize these AI-driven chatbots to boost customer engagement by understanding user intent and providing customized support. When integrated with messaging platforms and CRM data, they offer businesses choice, personalization, and valuable insights to enhance interactions.

    To integrate Freshchat with WhatsApp, Freshchat provides a unified workspace for managing messages from multiple WhatsApp numbers. They introduce the “WhatsApp’s click-to-chat” feature, enabling businesses to directly engage with customers on WhatsApp without saving phone numbers. This one-click solution can be embedded as hyperlinks, QR codes, or images. 

    Additionally, Freshchat’s chat widget allows embedding of WhatsApp links on websites, prompting instant conversations. This seamless integration facilitates enhanced customer interactions not just on WhatsApp, but also on platforms like Apple Business Chat and Facebook Messenger.

    Terms and Conditions

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    2. Exabytes reserves the right to update, change and modify the terms and conditions, or terminate the promotion at any time without prior notice.
    3. Any plan downgrade or cancellation of service requires a minimum of 75 days notice in advance.
    4. All fees paid are non-refundable. If you cancel your contract before the renewal date, no refunds are issued.

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