Running into issues with Lark? Here’s a quick guide on what to do, from the lightest fix to a full reset.
Clear Cache
- When to use: If you can’t send images, download attachments, or the app feels slow.
- What it does: Frees up space by deleting temporary local files (like cached images/videos).
- Is it safe? Yes. This will not delete your chat history, files, or log you out.
- How to find: Profile Photo > Settings > General > Clear Cache
Reset Settings
- When to use: For more serious app glitches that clearing the cache didn’t fix.
- What it does: This is a full reset. It restores all app settings to default and clears all local data.
- Warning! You will be logged out. Any message drafts or local-only data will be lost. (Your cloud data like chats and docs are safe).
- How to find: Profile Photo > Settings > System Diagnostics > Reset Settings
Rule of thumb: Always try Clear Cache first. Only use Reset Settings if the problem continues.
Will chat history and Lark documents be cleared when I clear the cache?
No. Chat records and online documents are all stored in the cloud. After clearing the cache, the locally cached images, videos, and other content will be cleared. Content stored in the cloud will not be cleared.
Will my files be lost after resetting?
All content and data (such as message drafts) that are stored locally on your device will be lost. However, data stored in the cloud, including chat records, files, and documents, will remain intact and can be downloaded as needed.
While minor issues can often be resolved with simple fixes, having the right setup and support can help you avoid disruptions in the first place.
With Lark, you can ensure a smoother and more reliable workflow for your team.
To explore how Lark can support your business, you can learn more here: www.exabytes.my/lark
