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Justin Chong

Justin Chong
Digital Marketing Strategist - An Internet marketing enthusiast from Malaysia. Keep up to date on current online trend and marketing knowledge
Microsoft 365 Announcements 2020

New Microsoft 365 offerings for small and medium-sized businesses

Recently, Microsoft has come out with an announcement on the related changes to our Office 365 subscriptions for small and medium-sized businesses—and to Office...
30 Customer Serve Tips You Should Know

30 Customer Serve Tips You Should Know

As a business owner, the most important thing is to increase word-of-mouth referrals and reduce churn rate. But how? The most effective way to...
E-Commerce: Helpdesk & Revenue - Are they related?

How Helpdesk Boosts the Revenue for E-Commerce?

Some businesses like E-Commerce Industry, are hesitant to invest in customer service and see it as a necessary (but annoying) expense. This is a...
Getting Started with Empathy in Customer Support

Getting Started with Empathy in Customer Support

When you are involved in customer support, I believe that you may wonder if there is one skill that you must have. After asking around...
Jumpstart Your Site SEO with an Expired Domain

Jumpstart Your Site SEO with an Expired Domain

I think that you may have heard before about the practice of buying expired domains, but not really understand why you should buy them...
Exabytes Building Knowledge Base Guideline

An Ultimate Guide to Building an Awesome Knowledge Base

Is your support team always facing overwhelming issues? With a high amount of support tickets, is it having a hard time coming up for...

9 Tips to Build Customer Trust and Loyalty

I believe no one would buy from the business that he does not trust. It is important to build a good customer relationship, customer...
Exabytes Plesk vs cPanel

WHO’S THE WINNER in 2020?! Plesk vs. cPanel

First of all, when it comes to choosing a web hosting control panel, the one thing you might want to consider first is which...

6 Simple Tips to Write a Good Support Email

As a support team member, you send/reply to a lot of emails every day. It is common that some emails miss the mark. Perhaps...
Step-by-Step Guide-How-to-Create-A-Successful-Website-in-2020

10 Steps to Create A Successful Website in 2020

Creating a website may sound like a very difficult task if you are not familiar with web design or programming, right? However, with the...