We learnt about EE-LIAN ENTERPRISE (M) SDN BHD’s success story under the brand name “Elianware,” and how they expanded their company globally to more countries, as well as what led them to become an Alibaba.com Gold Supplier where the company saw 40% revenue growth. Elianware discusses how Exabytes assisted them in overcoming the challenges of setting up their account in order to continue their journey as an Alibaba.com Gold Supplier.
Tell us about your brand’s origins.
EE-LIAN ENTERPRISE (M) SDN BHD, under the brand name “Elianware,” is a comprehensive household plasticware solution provider specialising in design, production, manufacturing, and distribution of a diverse range of high-quality and creative plastic products for home, office, and industrial applications.
We are based in Penang since 1994, and we have grown into a major industry player, distributing our high-quality goods to more than 90% of the market in Malaysia and exporting to more than 30 countries worldwide, namely, ASEAN countries, Middle East, Africa etc.
Our mission is to improve and enhance the quality of life in every home. As a leading manufacturer in Malaysia, we will provide quality, secured, and creative household plasticware to our customers, suppliers, and employees, in line with the company’s vision.
What was your purchase with Exabytes and how was the result?
With Exabytes, we had purchased the Alibaba Grow Global Basic. It includes:
- Product Posting
- Dedicated Technical Support
- Exclusive Onboard Training
- Monthly data analysis report
- Minisite Design
- Photography Service
- Personalized Consultation
The features included in the package help us to reach global buyers from the comfort of our own office.
Moreover, Exabytes assisted us in a very smooth Alibaba renewal process and registrations for promotions. They are very responsive and are always responding to our questions and clearing our doubts. We’ve also received more inquiries through Alibaba from various countries since starting our journey with Exabytes.
Since joining Alibaba’s Gold Supplier programme via Exabytes and operating from there, our sales have increased by up to 40%. Our accessibility to even more countries has contributed to our sales growth. Alibaba allows customers from all over the world to access and engage with us about our goods.
How did you hear about Exabytes?
We learned about Exabytes through a mutual acquaintance. We were interested in joining Alibaba’s Gold Supplier network, but the process is so time-consuming and complex that we had no idea where to begin. As a result, we were on the lookout for a company that could assist us in becoming an Alibaba.com Gold Supplier, and we were glad that we got in touch with Exabytes because we have worked together wonderfully and it has been a fruitful experience.
After all, many customers, including ourselves, were still unfamiliar with the technical side of things. So we believe that it is crucial for any business to have a team of efficient customer service and technical support staff to assist their clients, step by step behind the scenes in operating any product that has been purchased.
Would you recommend Exabytes services to your family and friends?
Yes, Exabytes has shown us a great deal of their commitment to their clients. They responded quickly to all of our questions, cleared our concerns, and solved our problems effectively. Exabytes delivered services that exceeded our expectations, by assisting us throughout the entire renewal process and promotions registration process. They have a professional team that can assist us from inception to delivery. They assisted us in everything from placing an order for the Alibaba Grow Global Basic package to showcasing our page live on Alibaba.com.
We are grateful for the opportunity to work with Elianware, and we appreciate their faith in Exabytes’ Alibaba.com Gold Supplier programme. We’re ecstatic to hear that Exabytes’ Alibaba services have helped increase Elianware’s global value and market awareness. As a result, we strongly encourage others to further digitalise their businesses by entering the Alibaba B2B marketplace through a reputable company like Exabytes.