For almost four decades, The National Autism Society of Malaysia (NASOM) has supported people with autism and their families across the country. As more of that work moves online, NASOM needs a website that families, donors and the public can rely on at any hour. To build that foundation, NASOM chose Exabytes.
We spoke with Julian Wong, Chairman of NASOM, about the partnership, what has changed since it began, and how the organisation plans to grow its digital presence.
About NASOM: Advocating for the Autism Community Since 1987
NASOM is a non-profit charitable organisation. A group of parents and professionals founded it in 1987. Its mission is to advocate for the rights of people with autism and to provide the services, education and opportunities that help them reach their potential and take part fully in society.
NASOM runs programmes across Malaysia, so it depends on public awareness, donations and clear communication with the people it serves.
The Challenge: Building Reliable Digital Infrastructure for a Non-Profit
For a charity, a website is much more than a brochure. It is where a worried parent looks for urgent information, where a donor decides to give, and where awareness campaigns reach the public.
“As a non-profit organisation, we rely heavily on public awareness, donations and smooth communication to run our programmes across Malaysia,” explains Julian. “We needed a reliable, secure and scalable digital infrastructure to host our website and manage our digital outreach, ensuring that parents, donors and the public could reach us 24/7 without technical disruptions.”
Before the partnership, NASOM often had downtime. Each outage risked cutting families off from support just when they needed it.
The Solution: Exabytes Web Hosting and Domain Services
NASOM now uses Exabytes’ web hosting and domain services. These give the organisation a secure, stable home for its online presence.
“We chose Exabytes because of their strong reputation as a leading cloud and digital solutions provider in Malaysia, combined with their commitment to supporting local community initiatives and non-governmental organisations (NGOs),” says Julian.
That commitment reflects what Exabytes believes as a Malaysian digital, cloud and AI solutions provider. Through its corporate social responsibility (CSR) efforts, Exabytes helps NGOs, charities and community organisations get online, build visibility and raise awareness for their causes. In a digital-first world, every organisation should have a dependable online presence, whatever its size or budget.
The Results: Better Uptime, Faster Loading and Greater Visibility
The change was clear. “Exabytes provided us with a stable online foundation,” Julian shares. “They eliminated the frequent downtime issues we previously faced, ensuring our platform is always accessible to families seeking urgent resources or information on autism.”
Security matters just as much. Exabytes’ secure hosting gives NASOM’s donors peace of mind when they use the platform, which helps build trust in public fundraising.
Since the partnership began, NASOM has seen:
- Much faster website loading, so visitors have a smoother experience.
- Better overall uptime, so the site is available whenever families need it.
- Smoother communication with stakeholders, from parents to partners.
- More visibility for awareness campaigns, helping NASOM reach a wider audience.
- A more efficient channel for public support and fundraising.
Dependable Local Support That Puts the Mission First
Asked what he values most about working with Exabytes, Julian points to the people behind the technology.
“What stands out most is their dependable customer support and their alignment with community values. Knowing that technical assistance is readily available allows our team to focus less on IT troubleshooting and more on our core mission of supporting the autism community.”
Many non-profit organisations have small teams and stretched resources, so they cannot spend time fixing technical problems. With responsive local support, NASOM’s staff can spend their energy where it counts: helping people.
Looking Ahead: Scaling NASOM’s Digital Footprint
NASOM has big plans for its online presence. The organisation wants to offer more online training resources and set up e-commerce channels to sell products made by people with autism, such as its popular festive cookies. It also plans central support modules for families across Malaysia.
“We see Exabytes as the foundational digital backbone that will scale right alongside these digital initiatives,” says Julian.
Exabytes looks forward to supporting each step, from scalable hosting to e-commerce, so NASOM’s digital growth keeps pace with its ambitions.
A Message to Organisations Considering Exabytes
Julian has simple advice for other organisations: “Whether you are a corporate enterprise or a non-profit organisation, your digital presence is your front door. Exabytes offers the reliability, local support and robust infrastructure you need to keep that door open seamlessly. They are more than just a vendor; they are a partner invested in your growth.”
He sums up the experience in one sentence: “Exabytes has been an invaluable digital partner, providing the reliable infrastructure and support that allows NASOM to connect, advocate and grow online without interruption.”
Empowering Communities to Go Online with Exabytes
NASOM’s story shows what Exabytes stands for: reliable technology, dependable local support, and a real commitment to the communities it serves. At Exabytes, we are proud to help organisations like NASOM get online, raise awareness and expand their reach.
Ready to build a secure, reliable online presence for your business or organisation? Explore Exabytes’ web hosting, domain and cloud solutions today, and let us help you power your mission, one click at a time.
