Before we begin thinking about what exactly Two Factor Authentication is, commonly called 2FA, how it works, and what are the benefits, we need to understand Authentication.
To access an application or software or data, it is always advised to have some form of authentication.
Consider the place holder for this data, as your home and Authentication, as the key to enter your home.
The place holder can be database, access files, variable files, or any link to the data in the store or application.
Case Study: Authentication for Google Account
The example of a Google Account will help you understand authentication, much better.
A Google account can be used for sending and receiving emails, to browse through Videos on YouTube, identify locations on Google Maps, Browse and download the latest apps in Play Store, along with a host of other areas.
All these, using a single email address. Which means, the importance of having authentication to access the Google Account, is the most important.
If an intruder gets into your account, you can realise the havoc it can play on your personal identity over the web.
These would also mean the various applications that are linked to your Google Account.
With the introduction to the case above, you would have realized how important it is to have a safe, and robust password (one that follows all the guidelines to a password that cannot be realized easily).
For now, your password is the only key that you have to access your Google account.
This becomes the primary authentication feature. Along with this, if you add in another authentication method – a randomly generated OTP (One-Time-Password) that Google would send to your mobile phone or alternate email id.
This is a Two factor Authentication or 2FA.
Why is it important to have 2FA two-factor authentication?
No longer can you trust your password to keep you safe. Even if you have a different password for each website you use, malware on your computer (or even on the website itself!) can easily scrape your password and use it again.
Or, if someone sees you type in your password, they can remember it and log in as you.
Think it will never happen to you? Using methods like “credential stuffing,” “password spraying,” or brute-force attacks, hackers can easily break into a lot of online accounts and take over them.
That is always the case. Even tech giants like Cisco and Apple’s iCloud service can be hacked.
This includes cell networks, retail giants, grocery delivery services, music streaming sites, and even cell networks.
These automated log-in attacks can’t get into accounts that have two-factor authentication.
You are also safe from phishing emails when you use two-factor.
Two factor authentication can protect you, even if someone sends you a malicious email that tries to trick you into giving your account username and password to a fake site.
Only the real site will send you a two-factor code that works.
How 2FA helps in protect your data and privacy
Two-factor authentication is becoming more important as companies, governments, and the general public realise that passwords alone aren’t enough to keep user accounts safe in today’s technological world.
In fact, the average cost of a data breach each year is now more than $2 trillion.
Even though 2FA protects against many threats, the most common ones are:
1. Stolen Passwords
Anyone who gets their hands on a password can use it. If a user writes down their password on a pad of paper, for example, that password can be stolen and used to get into an account.
2FA, on the other hand, verifies the user with a second device after they enter a password.
2. Phishing Attempts
Hackers often send emails with links to harmful websites that are meant to infect a user’s computer or get them to give up their passwords.
Once a password is found, it can be used by whoever does the hacking. After a password has been entered, 2FA adds a second layer of verification to stop phishing.
3. Brute-force Attacks
In a brute-force attack, a hacker makes passwords for a certain computer at random until they find the right one.
The second layer of security in 2FA means that a login attempt must be verified before access is given.
4. Social Engineering
Most of the time, hackers just trick people into giving up their passwords. By pretending to be an IT worker at the user’s company, they can gain the user’s trust before they ask for their login information.
2FA stops this from happening by checking the location and IP address of every login attempt after a password is entered.
5. Key Logging
Hackers can use malware to copy a user’s password as they type it, even if they haven’t written it down.
Hackers watch what you type and save the password so they can use it later.
With 2FA, the second layer of verification allows a user to make sure that they are trying to log in, even if their password has been stolen.
Two Factor Authentication Vs. Multi Factor Authentication
Apart from Two Factor Authentication, there are other Authentication mechanisms.
MFA (Multi Factor Authentication) is an authentication method that requires the user to provide two or more verification factors to gain access to any application or data bit or a data pipeline.
Having multiple authentication factor will reduce the likelihood of a cyber attack via that medium.
Most of the Multi Factor Authentication methods are based on the three types of information:
- Your knowledge – Like the password or PIN
- Your inheritance – Biometric, Voice recognition, Optical recognition
- Your possession – Smartphone, Swipe cards
We have now referenced MFA (Multi Factor Authentication) and 2FA (Two Factor Authentication).
How to differentiate between them?
The underlined statement is that 2FA (Two Factor Authentication) is a subset of MFA (Multi Factor Authentication) – where the latter may use more than two methods to authenticate a user or access.
Let’s look at another example, this time you are at an Apple store to buy an iPhone or iPad or a MacBook.
When you want to sign in to a new device for the first time, you’ll need to provide two pieces of information – your password and the six-digit verification code that’s automatically displayed on your trusted devices or sent to your phone number.
With the increase in the number of cyber attacks and leakage of personal data, your password alone is not enough to access your account.
2FA (Two Factor Authentication) completely improves the security of your Apple ID and the personal information that you store within the Apple Cloud (iCloud).
Consider a case where you have lost your iPhone, iPad or MacBook – where in the chances of data leak are high, when these gadgets fall into wrong hands.
There are two ways to use the mobile as an authenticator:
- Having an authenticator application installed, that will generate random numbers to match with the first step of authentication.
- Using the TAC code that comes with the mobile.
What is TAC (Type Allocation Code)?
TAC is known as Type Authentication Code – which is an eight-digit code that uniquely recognizes a cellular device’s hardware.
It is issued by GSMA and formed by the first eight digits of the IMEI number of the device.
Now when we pair up our regular password authentication mechanism with the TAC, the data access will be unique.
Having gone through so many details above, we need to understand that to protect ourselves from automated log-in attacks, two factor authentication (2FA), is the best method.
Some of the two factor authentication methods, in order of their popularity, are:
- Text message code
- An Authenticator App – Like Google authenticator
- Biometrics
- Physical security key – RSA token authenticators that generate random combinations of pass keys
Conclusion: Implementation of Two Factor Authentication by Exabytes
To enhance security and protect customers’ data and privacy, Exabytes had fully implemented Two-Factor Authentication (2FA) Time Based Tokens on its cPanel and billing system login starting 1st October 2022.
Using Time-based Tokens, Exabytes customers are required to input a 6-digit number in addition to their standard login and password.
Only your token device (usually a mobile app on your smartphone) will have access to your account’s secret key and be able to generate one-time passwords.
Click here to learn how to enable 2FA below.





![Teamwork Made Simple: How SMEs in Malaysia Stay Organised with Google Workspace Teamwork Made Simple: How SMEs Use Google Workspace to Stay Organised [Image] Discover how Malaysian SMEs use Google Workspace to stay organised and work like corporates. Learn teamwork hacks for proposals, spreadsheets, and project tracking. Boost productivity, save time, and simplify collaboration with Exabytes Google Workspace solutions. Targeted Keywords: Google Workspace Malaysia, Google Workspace for SMEs, teamwork with Google Workspace, Google Workspace collaboration tools, SMEs productivity tools Malaysia, project tracking with Google Workspace, Exabytes Google Workspace solutions Teamwork Made Simple: How SMEs Use Google Workspace to Stay Organised Running a small or medium enterprise (SME) in Malaysia often means juggling multiple roles at once — handling sales proposals, updating financial spreadsheets, managing HR files, and following up on client emails. Without the right tools, these daily tasks quickly become scattered across WhatsApp chats, email attachments, and endless file versions. This is where Google Workspace comes in. Designed as an all-in-one productivity suite, it helps SMEs streamline teamwork so even small teams can operate with the efficiency of large corporations. 👉 In this article, we’ll explore: - Why staying organised is critical for SMEs. - Real-life scenarios where Workspace improves teamwork. - How proposals, spreadsheets, and projects get done faster. - Extra features beyond Gmail, Docs, and Sheets. - A Malaysian SME case study. - The importance of security and trust. - Why Exabytes is the right partner for local businesses. --- Why Organisation Matters for SMEs Organisation is not just about being neat — it directly affects profit and growth. According to a study, unclear communication and disorganisation cost teams 20–30% of their productivity. For SMEs in Malaysia, where teams are often small and resources limited, this impact is even greater. Consider this: - A delayed proposal can mean losing a valuable client. - A duplicated spreadsheet entry may create cash flow miscalculations. - Misplaced documents can slow down regulatory compliance. By adopting structured tools like Google Workspace, SMEs can: - Share and edit files in real-time without confusion. - Keep communication centralised, reducing reliance on messy WhatsApp groups. - Track tasks and projects systematically. - Build a professional image when engaging clients and partners. --- Scenario 1: Sharing Proposals Without the Chaos Imagine a sales executive at a Kuala Lumpur-based SME preparing a proposal for a major client. Traditionally, the process involves: 1. Drafting the proposal in Microsoft Word. 2. Emailing the attachment back and forth for edits. 3. Managers reviewing different versions simultaneously. 4. Confusion about which “final_v2.docx” is the actual final version. With Google Docs in Workspace, this chaos disappears: - Multiple teammates can edit and comment in real-time. - The manager can approve changes instantly without version clashes. - A single live link is shared with the client, avoiding outdated attachments. For SMEs, faster proposals mean a higher chance of closing deals ahead of competitors. --- Scenario 2: Collaborating on Spreadsheets Made Easy Finance and operations teams often depend heavily on spreadsheets. But with manual file sharing, version mismatches and calculation errors are common. With Google Sheets, SMEs benefit from: - Live updates: everyone works on the same file simultaneously. - Data integrity: built-in change history reduces the risk of accidental deletion. - Advanced features: pivot tables, charts, and even integration with external data sources. - Access control: sensitive data is view-only for some, editable for others. 📍 Example: A Penang-based SME tracks supplier payments and client invoices in Google Sheets. When a team member updates a supplier’s payment status, the finance manager sees it in real-time. No delays, no duplicate records. 💡 Supporting Research: A PwC report found that while digital tools can boost productivity, clarity in digital processes is essential for improving employee morale and reducing workplace stress. --- Scenario 3: Tracking Projects Like a Corporate Giant One of the biggest struggles for SMEs is managing multiple ongoing projects without expensive software. Google Workspace makes this simple by combining Google Drive, Google Calendar, and Google Meet. - Project files are stored in shared Drives, eliminating scattered folders on personal laptops. - Deadlines are synced to Google Calendar, with automated reminders. - Weekly check-ins are held on Google Meet, where teams can update progress directly from linked Docs and Sheets. 📍 Example: A Johor-based creative agency uses Workspace to manage multiple client campaigns. Each campaign has its own shared Drive folder, with timelines tracked on Calendar. The team no longer spends hours asking “who has the latest file?” — everything is in one central place. 💡 Research Insight: A report by International Data Corporation (IDC) sponsored by Google found that organisations using Google Workspace gained significant productivity benefits, including an average reduction in project delivery time compared to traditional methods. --- Beyond the Basics: Features SMEs Often Overlook Many SMEs in Malaysia still think Workspace is only about Gmail, Docs, and Sheets. But it offers much more: - Smart Canvas: assign tasks, insert checklists, and tag teammates directly inside Docs or Sheets. - Google Chat Spaces: structured, searchable team chatrooms — a more professional alternative to WhatsApp groups. - App Integrations: connect Workspace with Asana, HubSpot, or Trello to create a central hub for all work. - Forms & Surveys: quickly gather staff feedback or client inputs without relying on third-party tools. These features transform Workspace into more than just a productivity suite — it becomes a complete SME management platform. --- Case Study: Malaysian SME Scaling Faster with Workspace A Johor Bahru-based e-commerce SME adopted Google Workspace after struggling with scattered tools (email on one platform, Dropbox for storage, Trello for tasks). Within six months: - Proposal turnaround dropped from 3 days to 1 day. - Finance reporting errors decreased by 40%. - Meetings became shorter and more effective as updates were visible in Docs and Sheets before calls. - Team onboarding improved as new hires could access all resources in one shared Drive. This shift helped the SME appear more structured to partners and investors — a critical factor in securing funding. --- Security and Trust — Even for Small Teams SMEs are often targets of cyberattacks due to weaker security setups. A 2024 report by Lockbaud indicates that small companies experience a 350% increase in social engineering attacks compared to larger organisations. With Workspace, SMEs benefit from enterprise-grade security without the costs: - TLS encryption for email. - Two-step verification for accounts. - Admin controls for file sharing and device access. - Data Loss Prevention (DLP) to prevent accidental leaks. This means even a small 5-person team can have the same protection as a multinational corporation. --- Why Malaysian SMEs Choose Exabytes for Workspace While Workspace itself is powerful, implementing it correctly can be tricky. That’s where Exabytes steps in: - Migration support: move old emails and files without disruptions. - Local support: 24/7 assistance from Malaysia-based teams. - Affordable pricing: plans customised for SMEs. - Training & onboarding: ensuring staff adopt the tools effectively. For Malaysian SMEs, this local support makes all the difference in achieving smooth digital transformation. --- Conclusion For SMEs, staying organised isn’t just about efficiency — it’s about survival and growth. With Google Workspace, small teams can: - Share proposals seamlessly without version confusion. - Collaborate on spreadsheets with real-time accuracy. - Track projects like corporate giants. - Leverage security and integrations usually reserved for big enterprises. The result? Faster decision-making, a more professional image, and stronger client trust. In Malaysia’s competitive market, these advantages give SMEs the agility they need to thrive. 👉 Ready to simplify teamwork for your SME? Explore Exabytes Google Workspace solutions today. --- Frequently Asked Questions (FAQ) Here are answers to common questions Malaysian business owners ask about Google Workspace: 1. Why should SMEs in Malaysia use Google Workspace instead of free tools? Free tools like Gmail, Dropbox, or WhatsApp may work initially, but they lack consistency, professionalism, and control. With Workspace, SMEs get a unified system for communication, file storage, and collaboration. This means fewer errors, faster decision-making, and a stronger brand image. For SMEs competing in Malaysia’s crowded market, these small advantages add up. --- 2. How does Google Workspace improve teamwork compared to traditional email attachments? Traditional workflows often involve endless email chains and multiple file versions. With Workspace, all team members edit the same document or spreadsheet in real-time. The “version history” function ensures no data is lost. This means fewer misunderstandings, less back-and-forth, and faster project completion. --- 3. Is Google Workspace too advanced or costly for small businesses? Not at all. Plans start at just a few ringgit per user per month, making it affordable even for micro-SMEs. More importantly, the time and errors saved often outweigh the subscription cost. Plus, Workspace scales easily as the business grows. --- 4. How secure is Google Workspace for SMEs? Very secure. Workspace uses enterprise-grade security, including TLS encryption, two-factor authentication, and AI-driven spam/phishing filters. According to Google Cloud, Workspace blocks 99.9% of spam and phishing attempts before they reach inboxes. This gives SMEs protection usually only accessible to large corporations. --- 5. Can Workspace integrate with the tools I already use? Yes. Google Workspace integrates seamlessly with CRM software like HubSpot, project management tools like Asana, and accounting platforms like Xero. SMEs can keep using their preferred apps while enjoying centralised communication and file management. --- 6. How does Workspace help SMEs present a professional image? Emails from yourname@yourcompany.com look far more credible than free Gmail or Yahoo addresses. Consumers are more likely to trust and buy from businesses with branded email addresses. For Malaysian SMEs, this can be the difference between closing or losing a deal. --- 7. Does Workspace help remote or hybrid teams in Malaysia? Yes. Workspace is cloud-based, so employees can log in from anywhere. Whether staff are in Kuala Lumpur, Penang, or working overseas, they can collaborate seamlessly on Docs, Sheets, and Meet. This is crucial as hybrid work is now the new normal in Asia. --- 8. How does Workspace reduce reliance on WhatsApp groups? Many SMEs in Malaysia still run projects through WhatsApp, leading to lost messages and scattered files. With Google Chat and Spaces, discussions are structured, searchable, and tied directly to files in Drive. This prevents important updates from being buried in casual conversations. --- 9. What happens if my company grows quickly? Workspace scales effortlessly. Adding new staff is as simple as creating new accounts under your domain. Each team member instantly gets access to shared drives, branded email, and collaboration tools. This keeps the organisation consistent as the team expands. --- 10. Can Workspace really save time for SMEs? Yes. Features like Gmail’s Smart Compose and Docs’ AI suggestions help employees write faster and avoid repetitive tasks. Google mentioned that AI across its productivity suite saves its 3 billion users' time. (Google Blog). For SMEs, time saved translates directly into cost savings and faster client responses. --- 11. How does Workspace help with project management? Workspace combines Docs, Sheets, Drive, Calendar, and Meet into a single ecosystem. SMEs can store all project files in shared folders, assign tasks via Docs or Sheets, and schedule deadlines in Calendar. This makes project tracking far simpler compared to juggling multiple third-party apps. --- 12. Is Google Workspace mobile-friendly? Yes. According to DataReportal Malaysia 2024, 96% of Malaysians use the internet via smartphones. Workspace has official apps for Android and iOS, so employees can check emails, join meetings, or update files while on the go. --- 13. Can Workspace improve customer service for SMEs? Absolutely. SMEs can set up specific email addresses such as support@company.com or sales@company.com. This ensures customer queries are directed to the right team, speeding up response times and improving satisfaction. Customers perceive the business as more organised and professional. --- 14. Is it difficult to migrate from Gmail, Yahoo, or Outlook to Workspace? Not with the right support. Google offers migration tools, and Exabytes provides local assistance to transfer emails, contacts, and files safely. This ensures zero downtime, so businesses can continue operating smoothly while upgrading to Workspace. --- 15. How does Exabytes support SMEs using Google Workspace? As an official Google Workspace Partner in Malaysia, Exabytes offers: - Domain setup and email migration. - Training sessions for your staff. - 24/7 local support in English and Bahasa Malaysia. - Affordable SME-friendly pricing plans. This means SMEs don’t just get the software — they get guidance to fully maximise its potential.](https://i0.wp.com/www.exabytes.my/blog/wp-content/uploads/2025/11/5273896e-9703-42cd-8d04-7e9ab092839a.png?resize=218%2C150&ssl=1)



















