Exabytes expects Malaysia’s digital sector to grow 20 per cent organically. In a statement released, Exabytes chief executive officer, Mr Chan Kee Siak said, opportunities would arise but with many uncertainties in terms of Covid-19, vaccine effectiveness, the timing to get everyone vaccinated as well as stabilising politics.
From his experiences, Mr Chan shared that “For businesses, digital transformation and e-commerce adoption is essential. More businesses and retails will also evolve into Omni Channel commerce or also known as New Retail, fully maximising the benefits and potentials of online business by merging it with an existing offline business.”
The hit of Covid-19 in the year 2020 saw many businesses collapse, as well as those who took a steep step in learning to sustain their businesses the new norm way – digitalising. Digital transformation and the adoption of e-commerce became essentials. Lockdowns were and are being imposed worldwide at some point in time. Some cities have even been through a few rounds of lockdowns. Physical stores cannot operate, and for those businesses who only operate by their brick and mortar store, it means zero income.
Uncertainties to Opportunities
Mr Chan said, “The Covid-19 hit the world with surprises and panicked many businesses. Very quickly, many businesses turned uncertainties into opportunities and accelerated their digitalisation journeys as well as embarked into e-commerce and the digital economy.”
In 2020, the overall cloud/digital industry saw moderate growth of around 15 per cent. “New customers growth is probably higher than the previous year, however, it is offset against a slightly bigger churn on existing customers due to business closure or cost-cutting measures, says Chan.
Southeast Asia’s Leading Cloud and Digital Solutions Provider
Exabytes was founded by Chan when he was a 19-year-old college student in 2001. And today, he has grown the company to be one of Southeast Asia’s leading cloud and digital solutions providers.
Starting off offering only web-hosting services, Exabytes today offers products and services such as web security, web design, digital marketing and e-commerce services with a focus on providing solutions to SMEs.