Discover how to craft online surveys and gather insights efficiently.
Whether you’re interested in Google Forms’ free version for basic online surveys or want to delve into paid options like SurveyMonkey, this article has you covered.
How to Create an Online Survey Using Google Forms (Free Version)
Google Forms embodies the intuitive nature of Google products.
It’s a versatile and free tool allowing users to craft surveys with diverse question formats.
Creating a Google Form is effortless, thanks to clear visual cues that guide you through the process.
While slight variations might arise from updates, here’s a fundamental overview to help you begin:
- Access Google Forms directly or through the apps menu on the top right of the Google homepage. Alternatively, within Sheets, Docs, or Slides, use the File tab to initiate a new Forms document, just like starting any other Google file.
- You can start with a blank form or pick from various templates. Noteworthy options include Event Feedback, Customer Feedback, Course Evaluation, and Exit Ticket templates, all excellent for surveys.
- Follow visual prompts to add info, questions, and multimedia. Modify template sections easily by clicking on them, including the page title.
- You can personalize survey questions, opting for multiple-choice or short-answer formats. A blank form lets you customize the title and initial question.
- Two menus facilitate customization: one on the right for form sections and questions, and another in the top right corner. The side menu allows effortless additions of questions, sections, images, or videos. You can also import questions from previous Google Forms in Drive.
- In the top menu, customize the form’s theme and preview how it looks. While modifying the theme, you can choose from preloaded header photos or upload a personal image for a unique touch.
Sharing the Form
Sharing your form becomes effortless, with various ways to distribute it: through email, a direct link, embedding it on a web page, Facebook, or Twitter.
To start sharing, click the Send button in the top right corner.
Within this menu, dedicated options for each sharing method are available.
You can even opt for automatic email response collection by checking the corresponding box.
Sharing on Twitter or Facebook is equally simple – enable the feature by clicking on the respective social media icon, and anticipate a flurry of incoming responses.
How to Review Responses
To review received responses, return to the form and access them through the form editor.
Click on the Responses menu at the top center to see a detailed breakdown of data, categorized by question and responder.
The Settings section offers additional response settings, like collecting email addresses and sending respondents copies of their answers.
Easier Start with Google Forms
To access Google Forms’ full features, all you need is a Google account.
If you’re already a Gmail user, it’s a seamless process with no extra sign-up steps, password creation, or confirmation emails.
Google’s integration is a standout feature.
On the dashboard, you have two choices: create a new form from scratch or select from 17 basic templates.
Though the templates are limited, they cover various data collection needs.
Opting for a custom form offers 11 question types, including date, time, and file uploads.
This versatility is valuable for different purposes like IT ticket systems.
Seamless Integration with Google Workspace
Combining Google Forms with the complete Google Workspace offers numerous benefits.
Integration with tools like Google Sheets streamlines data collection and analysis.
Google Drive ensures secure storage and access to responses.
Real-time editing, commenting, and sharing are facilitated, while Google Calendar helps schedule events based on survey data.
This synergy empowers users to streamline workflows and enhance productivity, creating deeper insights from surveys.
Creating a Survey Using SurveyMonkey (Paid Version)
While Google Forms offers simplicity, SurveyMonkey presents a wealth of customizable features beneath the surface.
These advanced options, though requiring a monthly fee, can be worthwhile for comprehensive online surveys.
Google Forms provides a straightforward experience with limited support beyond basic templates.
In contrast, SurveyMonkey introduces a time-saving “Build it for me” feature.
By specifying survey type, target audience, and goals, along with template selection and branding, SurveyMonkey streamlines the process significantly.
Let’s begin with SurveyMonkey.
- Step 1: Create an Account Visit the SurveyMonkey website (www.surveymonkey.com) to sign up for a free account. If you already have one, simply log in.
- Step 2: Start a New Survey Upon logging in, you’ll reach your SurveyMonkey dashboard. Click “+ Create Survey” to initiate a new survey.
- Step 3: Choose a Template SurveyMonkey offers ready-made templates or the option to start from scratch. Select a matching template or “Start From Scratch.”
- Step 4: Customize Your Survey Adjust the survey title, questions, and answer choices. Explore various question types, like multiple-choice and open-ended.
- Step 5: Add and Organize Questions To include more questions, click “+ Add Question.” Rearrange by dragging and dropping.
- Step 6: Design Your Survey Enhance visuals by changing colors, fonts, or adding logos and images.
- Step 7: Survey Settings Modify settings like anonymity, required questions, and response limits.
- Step 8: Test Your Survey Preview and adjust your survey before sharing.
- Step 9: Save and Exit Click “Save” to preserve your work for later.
- Step 10: Distribute Your Survey Choose distribution methods like direct links, emails, embedding, or social media.
- Step 11: Analyze Responses Track and assess feedback in real-time with SurveyMonkey’s reporting tools. Export data for deeper analysis.
In Summary
Google Forms provides simplicity but may lack advanced features for ongoing surveys.
Google Workspace enhances collaboration and productivity.
For intricate business surveys, platforms like SurveyMonkey or specialized solutions offer more customization and analytical capabilities.
The right choice depends on your needs.
Elevate Collaboration with Google Workspace. Unleash Efficiency Today!
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![Teamwork Made Simple: How SMEs in Malaysia Stay Organised with Google Workspace Teamwork Made Simple: How SMEs Use Google Workspace to Stay Organised [Image] Discover how Malaysian SMEs use Google Workspace to stay organised and work like corporates. Learn teamwork hacks for proposals, spreadsheets, and project tracking. Boost productivity, save time, and simplify collaboration with Exabytes Google Workspace solutions. Targeted Keywords: Google Workspace Malaysia, Google Workspace for SMEs, teamwork with Google Workspace, Google Workspace collaboration tools, SMEs productivity tools Malaysia, project tracking with Google Workspace, Exabytes Google Workspace solutions Teamwork Made Simple: How SMEs Use Google Workspace to Stay Organised Running a small or medium enterprise (SME) in Malaysia often means juggling multiple roles at once — handling sales proposals, updating financial spreadsheets, managing HR files, and following up on client emails. Without the right tools, these daily tasks quickly become scattered across WhatsApp chats, email attachments, and endless file versions. This is where Google Workspace comes in. Designed as an all-in-one productivity suite, it helps SMEs streamline teamwork so even small teams can operate with the efficiency of large corporations. 👉 In this article, we’ll explore: - Why staying organised is critical for SMEs. - Real-life scenarios where Workspace improves teamwork. - How proposals, spreadsheets, and projects get done faster. - Extra features beyond Gmail, Docs, and Sheets. - A Malaysian SME case study. - The importance of security and trust. - Why Exabytes is the right partner for local businesses. --- Why Organisation Matters for SMEs Organisation is not just about being neat — it directly affects profit and growth. According to a study, unclear communication and disorganisation cost teams 20–30% of their productivity. For SMEs in Malaysia, where teams are often small and resources limited, this impact is even greater. Consider this: - A delayed proposal can mean losing a valuable client. - A duplicated spreadsheet entry may create cash flow miscalculations. - Misplaced documents can slow down regulatory compliance. By adopting structured tools like Google Workspace, SMEs can: - Share and edit files in real-time without confusion. - Keep communication centralised, reducing reliance on messy WhatsApp groups. - Track tasks and projects systematically. - Build a professional image when engaging clients and partners. --- Scenario 1: Sharing Proposals Without the Chaos Imagine a sales executive at a Kuala Lumpur-based SME preparing a proposal for a major client. Traditionally, the process involves: 1. Drafting the proposal in Microsoft Word. 2. Emailing the attachment back and forth for edits. 3. Managers reviewing different versions simultaneously. 4. Confusion about which “final_v2.docx” is the actual final version. With Google Docs in Workspace, this chaos disappears: - Multiple teammates can edit and comment in real-time. - The manager can approve changes instantly without version clashes. - A single live link is shared with the client, avoiding outdated attachments. For SMEs, faster proposals mean a higher chance of closing deals ahead of competitors. --- Scenario 2: Collaborating on Spreadsheets Made Easy Finance and operations teams often depend heavily on spreadsheets. But with manual file sharing, version mismatches and calculation errors are common. With Google Sheets, SMEs benefit from: - Live updates: everyone works on the same file simultaneously. - Data integrity: built-in change history reduces the risk of accidental deletion. - Advanced features: pivot tables, charts, and even integration with external data sources. - Access control: sensitive data is view-only for some, editable for others. 📍 Example: A Penang-based SME tracks supplier payments and client invoices in Google Sheets. When a team member updates a supplier’s payment status, the finance manager sees it in real-time. No delays, no duplicate records. 💡 Supporting Research: A PwC report found that while digital tools can boost productivity, clarity in digital processes is essential for improving employee morale and reducing workplace stress. --- Scenario 3: Tracking Projects Like a Corporate Giant One of the biggest struggles for SMEs is managing multiple ongoing projects without expensive software. Google Workspace makes this simple by combining Google Drive, Google Calendar, and Google Meet. - Project files are stored in shared Drives, eliminating scattered folders on personal laptops. - Deadlines are synced to Google Calendar, with automated reminders. - Weekly check-ins are held on Google Meet, where teams can update progress directly from linked Docs and Sheets. 📍 Example: A Johor-based creative agency uses Workspace to manage multiple client campaigns. Each campaign has its own shared Drive folder, with timelines tracked on Calendar. The team no longer spends hours asking “who has the latest file?” — everything is in one central place. 💡 Research Insight: A report by International Data Corporation (IDC) sponsored by Google found that organisations using Google Workspace gained significant productivity benefits, including an average reduction in project delivery time compared to traditional methods. --- Beyond the Basics: Features SMEs Often Overlook Many SMEs in Malaysia still think Workspace is only about Gmail, Docs, and Sheets. But it offers much more: - Smart Canvas: assign tasks, insert checklists, and tag teammates directly inside Docs or Sheets. - Google Chat Spaces: structured, searchable team chatrooms — a more professional alternative to WhatsApp groups. - App Integrations: connect Workspace with Asana, HubSpot, or Trello to create a central hub for all work. - Forms & Surveys: quickly gather staff feedback or client inputs without relying on third-party tools. These features transform Workspace into more than just a productivity suite — it becomes a complete SME management platform. --- Case Study: Malaysian SME Scaling Faster with Workspace A Johor Bahru-based e-commerce SME adopted Google Workspace after struggling with scattered tools (email on one platform, Dropbox for storage, Trello for tasks). Within six months: - Proposal turnaround dropped from 3 days to 1 day. - Finance reporting errors decreased by 40%. - Meetings became shorter and more effective as updates were visible in Docs and Sheets before calls. - Team onboarding improved as new hires could access all resources in one shared Drive. This shift helped the SME appear more structured to partners and investors — a critical factor in securing funding. --- Security and Trust — Even for Small Teams SMEs are often targets of cyberattacks due to weaker security setups. A 2024 report by Lockbaud indicates that small companies experience a 350% increase in social engineering attacks compared to larger organisations. With Workspace, SMEs benefit from enterprise-grade security without the costs: - TLS encryption for email. - Two-step verification for accounts. - Admin controls for file sharing and device access. - Data Loss Prevention (DLP) to prevent accidental leaks. This means even a small 5-person team can have the same protection as a multinational corporation. --- Why Malaysian SMEs Choose Exabytes for Workspace While Workspace itself is powerful, implementing it correctly can be tricky. That’s where Exabytes steps in: - Migration support: move old emails and files without disruptions. - Local support: 24/7 assistance from Malaysia-based teams. - Affordable pricing: plans customised for SMEs. - Training & onboarding: ensuring staff adopt the tools effectively. For Malaysian SMEs, this local support makes all the difference in achieving smooth digital transformation. --- Conclusion For SMEs, staying organised isn’t just about efficiency — it’s about survival and growth. With Google Workspace, small teams can: - Share proposals seamlessly without version confusion. - Collaborate on spreadsheets with real-time accuracy. - Track projects like corporate giants. - Leverage security and integrations usually reserved for big enterprises. The result? Faster decision-making, a more professional image, and stronger client trust. In Malaysia’s competitive market, these advantages give SMEs the agility they need to thrive. 👉 Ready to simplify teamwork for your SME? Explore Exabytes Google Workspace solutions today. --- Frequently Asked Questions (FAQ) Here are answers to common questions Malaysian business owners ask about Google Workspace: 1. Why should SMEs in Malaysia use Google Workspace instead of free tools? Free tools like Gmail, Dropbox, or WhatsApp may work initially, but they lack consistency, professionalism, and control. With Workspace, SMEs get a unified system for communication, file storage, and collaboration. This means fewer errors, faster decision-making, and a stronger brand image. For SMEs competing in Malaysia’s crowded market, these small advantages add up. --- 2. How does Google Workspace improve teamwork compared to traditional email attachments? Traditional workflows often involve endless email chains and multiple file versions. With Workspace, all team members edit the same document or spreadsheet in real-time. The “version history” function ensures no data is lost. This means fewer misunderstandings, less back-and-forth, and faster project completion. --- 3. Is Google Workspace too advanced or costly for small businesses? Not at all. Plans start at just a few ringgit per user per month, making it affordable even for micro-SMEs. More importantly, the time and errors saved often outweigh the subscription cost. Plus, Workspace scales easily as the business grows. --- 4. How secure is Google Workspace for SMEs? Very secure. Workspace uses enterprise-grade security, including TLS encryption, two-factor authentication, and AI-driven spam/phishing filters. According to Google Cloud, Workspace blocks 99.9% of spam and phishing attempts before they reach inboxes. This gives SMEs protection usually only accessible to large corporations. --- 5. Can Workspace integrate with the tools I already use? Yes. Google Workspace integrates seamlessly with CRM software like HubSpot, project management tools like Asana, and accounting platforms like Xero. SMEs can keep using their preferred apps while enjoying centralised communication and file management. --- 6. How does Workspace help SMEs present a professional image? Emails from yourname@yourcompany.com look far more credible than free Gmail or Yahoo addresses. Consumers are more likely to trust and buy from businesses with branded email addresses. For Malaysian SMEs, this can be the difference between closing or losing a deal. --- 7. Does Workspace help remote or hybrid teams in Malaysia? Yes. Workspace is cloud-based, so employees can log in from anywhere. Whether staff are in Kuala Lumpur, Penang, or working overseas, they can collaborate seamlessly on Docs, Sheets, and Meet. This is crucial as hybrid work is now the new normal in Asia. --- 8. How does Workspace reduce reliance on WhatsApp groups? Many SMEs in Malaysia still run projects through WhatsApp, leading to lost messages and scattered files. With Google Chat and Spaces, discussions are structured, searchable, and tied directly to files in Drive. This prevents important updates from being buried in casual conversations. --- 9. What happens if my company grows quickly? Workspace scales effortlessly. Adding new staff is as simple as creating new accounts under your domain. Each team member instantly gets access to shared drives, branded email, and collaboration tools. This keeps the organisation consistent as the team expands. --- 10. Can Workspace really save time for SMEs? Yes. Features like Gmail’s Smart Compose and Docs’ AI suggestions help employees write faster and avoid repetitive tasks. Google mentioned that AI across its productivity suite saves its 3 billion users' time. (Google Blog). For SMEs, time saved translates directly into cost savings and faster client responses. --- 11. How does Workspace help with project management? Workspace combines Docs, Sheets, Drive, Calendar, and Meet into a single ecosystem. SMEs can store all project files in shared folders, assign tasks via Docs or Sheets, and schedule deadlines in Calendar. This makes project tracking far simpler compared to juggling multiple third-party apps. --- 12. Is Google Workspace mobile-friendly? Yes. According to DataReportal Malaysia 2024, 96% of Malaysians use the internet via smartphones. Workspace has official apps for Android and iOS, so employees can check emails, join meetings, or update files while on the go. --- 13. Can Workspace improve customer service for SMEs? Absolutely. SMEs can set up specific email addresses such as support@company.com or sales@company.com. This ensures customer queries are directed to the right team, speeding up response times and improving satisfaction. Customers perceive the business as more organised and professional. --- 14. Is it difficult to migrate from Gmail, Yahoo, or Outlook to Workspace? Not with the right support. Google offers migration tools, and Exabytes provides local assistance to transfer emails, contacts, and files safely. This ensures zero downtime, so businesses can continue operating smoothly while upgrading to Workspace. --- 15. How does Exabytes support SMEs using Google Workspace? As an official Google Workspace Partner in Malaysia, Exabytes offers: - Domain setup and email migration. - Training sessions for your staff. - 24/7 local support in English and Bahasa Malaysia. - Affordable SME-friendly pricing plans. This means SMEs don’t just get the software — they get guidance to fully maximise its potential.](https://i0.wp.com/www.exabytes.my/blog/wp-content/uploads/2025/11/5273896e-9703-42cd-8d04-7e9ab092839a.png?resize=218%2C150&ssl=1)

















