GROW Digital

[Webinar] Key to Winning Your CX (Customer Experience)

16 May 2023 (Tue) | 10.30AM – 12PM

Join us and learn how you can leverage Freshworks innovative solutions to improve their customer service.


“The customer experience is the heartbeat of any business. It has the power to create loyal customers who will keep coming back for more or drive them away forever.” – Blake Morgan, Customer Experience Futurist.


At Exabytes, we understand the importance of providing personalized solutions that enhance customer engagement and retention. Through our partnership with Freshworks, we are able to take this approach to the next level by utilizing their cutting-edge solutions. Our joint efforts enable us to help you stay ahead of the competition and deliver outstanding customer experiences that will keep your customers coming back.


Join our engaging webinar to gain insights from our team of experts on the crucial CX trends expected for 2023 and how to equip your business to stay ahead of the curve. Let us help you elevate, engage, and excel in creating unparalleled customer experiences.


Event Details

Date    : 16 May 2023 (Tuesday)
Time    : 10.30am – 12pm
Venue : Zoom


What you will learn :

1) Key Trend of CX in 2023

2) How Freshdesk & Freshsales can be the solution to enhance your customer experience


Who should join us?

Registration is open for Malaysian & Singaporean.

Business Owners, SMEs, CX and CRM practitioners, Entrepreneurs seeking to utilize innovative solutions to improve their customer service.

Speaker’s profile

Benjamin Hoo | Country Manager, Freshworks Malaysia

Benjamin Hoo, a seasoned IT professional with over 17 years of experience in enterprise software and cloud solutions. He has helped numerous organizations drive growth and innovation by leveraging technology in areas such as Digital Transformation, Securities, IT Cost Optimization & Automation. Benjamin is passionate about assisting businesses in staying ahead of the curve in the competitive marketplace.


Mithun Prathap | Lead Solution Engineer, Freshworks

Mithun Prathap, a seasoned professional with over a decade of experience in the SAAS market. Mithun relishes helping users derive meaningful and sustainable value from Freshworks products. At Freshworks as Lead Solutions Engineer, Mithun works closely with partners across APAC and ANZ.


It’s FREE, register and join us now !


Event Details

Date: 16 May 2023

Start time: 10:30 a.m.

End time: 12:00 p.m.

Venue: Zoom

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