It’s been our mission to help customers to grow their business online. We’ve invested considerable time and effort in order to provide you with the best products and services. However, if in any case our products/services do not fulfill your requirements, you can cancel within 3 days (for domains); 100 days (for shared hosting) and still get a full refund!
We at Exabytes strive to improve ourselves to serve you better. We greatly appreciate your valuable feedback — positive or negative — send it to us anytime at [email protected]. Thank you once again for spending your precious time to try our products and services.
The Domain Name Money-Back Guarantee is valid for 3 days only (from the date of payment). Exabytes will refund (in the form of credits) to your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us. Refund requests made after the 3-day period is strictly not allowed.
With Exabytes 100-DAY Risk-FREE Money-Back Guarantee on All Hosting plans (for Annual Plans and Above), you can cancel your hosting and get 100% refund within 100 days from your payment date (excluding setup fee and domain fee), absolutely no questions asked. Just let us know and we’ll send you a refund.
Web Hosting Plans (Annual Plan and Above) that are entitled to Exabytes 100-day Full Money-Back Guarantee are:
*Note: Customers are entitled to a refund on hosting as long as he or she has made payment for a hosting plan for 1 year or above. Not applicable for EBiz 17 AI Mini, WP 17 AI Beginner, cPanel 17 AI Beginner
For domains, refund is in the form of credits. For hosting, refund will be in cash/credits.
We will provide refund according to the payment method you used to pay your hosting. For example, if you signed up and paid for your hosting using a credit card, we will refund to the credit card.
OR you can choose to refund with credits into your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us.
Please note that you will receive the refund in 14 days (credit card) OR 30 days (bank transfer).
Please send an email to our Billing Team at [email protected] and we will assist to process the refund.
You may request for a refund on hosting as long as you have made payment for your hosting plan for 1 year or above.
Check here on which Web Hosting Plans (Annual Plan and Above) that are entitled to refund.
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