As a service oriented company, Exabytes has always placed great emphasis on customer service, including our speedy response to customers’ hosting enquiries. The signature of Exabytes customer service is its 24×7 Technical Support via helpdesk system that allows clients to send in technical related enquiries / complaints whenever a technical issue arises.
Since the synchronization of Exabytes Support with its Facebook fans page few days ago, our valued customers can now conveniently reach our 24×7 Technical Support and other department is on Facebook, making the entire process speedier.
To submit a ticket to Exabytes, visit https://support.exabytes.com.my or simply click on the “Submit Ticket” icon below the banner of Exabytes fans page to access via Facebook. From there, you will be directed to a new page which requires you to choose the department you wish to direct your ticket to.
For example, choose “Customer Service” if you need our assistance to create email accounts or reset your password for your hosting login. In case assistance is needed on domain registrations / renewals / transfer or DNS pointing, choose “Domains” before proceed. On a side note, please be reminded that our 24×7 Support is only available for technical related issues.
Upon clicking “Next”, you will proceed to the next page on which certain information such as your email address and subject is required. Kindly note that when you start to type in the “Message Body” field, our system will automatically detect the keywords and show you all the possible solutions to your problems available in Exabytes Hosting Knowledge Base (KB). Click on the links provided below and chances are high that you would find the solutions to your problems IMMEDIATELY! However, you are always welcome to contact our 24*7 helpdesk support in case the solution is not found in our KB.
** Exabytes’ KB is a very useful and resourceful database that consists of all the useful information and guidance we’ve compiled over the years when finding solutions for our 60,000 valuable clients worldwide.
So for our valued customers, when you have any doubt with our hosting services in future, try to get help from our support which is now synchronized with Exabytes Facebook fans page for your greater convenience!