For businesses looking to store their computer equipment in a safe and well-maintained environment, Remote Hands data centres are the ideal choice.
These data centres make sure that your equipment is always operating smoothly and effectively with the aid of highly trained personnel.
In this article, we’ll explore the benefits of using a Remote Hands data centre for your colocation needs and how it can guarantee your success.
Many businesses choose colocation because they are constantly seeking methods to streamline operations and increase efficiencies.
Colocation is the act of housing privately owned servers and networking equipment in a third-party data centre.
This strategy offers numerous advantages, such as cost savings, improved security, and access to advanced infrastructure. Managing colocated resources can be difficult, particularly if the data centre is located far from the company’s headquarters.
Today, however, colocation clients have a third option for conducting routine maintenance and troubleshooting issues with their own IT hardware: a remote hands or smart hands service.
What Is a Remote Hand Service?
Certain colocation providers offer remote hands as an available add-on. It is a service in which dedicated, 24/7 onsite data centre engineers perform server, cabling, and other owned hardware maintenance on behalf of your organisation.
Data centre remote hands can replace employees or operate in tandem with contractors. It allows tenants to utilise on-site personnel and knowledge to ensure environments are highly optimised, always available, and resilient.
Typically, remote hands services are offered by end-to-end providers.
How Remote Hands Operate
Remote hands or smart hands is a service that allows colocation data centre employees to perform various on-site services for the benefit of their customers.
The data centre services offered as part of a remote hands service differ by provider, but in general, data centre employees are capable of providing IT services such as installing new equipment, replacing a failed drive, checking equipment status, and even power cycling a server.
One of the most important facts about remote hands is that while some colocation providers offer remote hands as a service to their customers, others require their use.
This enables the colocation provider to restrict physical data centre access, thereby enhancing the security of the data centre.
Why Is Remote Hands Service Important?
When leasing space from a remote location, IT managers will typically consider remote hands services. This lets them to manage their data centre without sending technical personnel to the colocation facility.
Additionally, remote hands services enable you to manage IT operations that fail during the middle of the night or on holidays. Support issues typically arise when we are least expecting them.
Even when no one from your IT department is available, Remote Hands services are available around-the-clock.
By leveraging the expertise of these trained professionals, businesses are able to efficiently complete a variety of tasks without dispatching their own employees to the data centre. Typical remote hands services include:
- Installation and decommissioning
- Monitoring and reporting
- Troubleshooting and maintenance
- Inventory management
- Cable management
There are numerous benefits to using remote assistance services. Perhaps the greatest advantage of using secure colocation with remote hands is that having engineers on-site reduces the risk of outages, which, as we all know, can have a negative impact on business revenue and the ability to provide services to customers.
If disruptions violated Service Level Agreements or regulatory obligations, the repercussions could be far-reaching, impacting reputation and even legal integrity.
When deploying mission-critical functions from servers in a colocation facility, such as Enterprise Resource Planning (ERP) software, Customer Relationship Management (CRM) software, remote collaboration solutions, secure payment processing, and eCommerce websites, among others, a delay in response (easily caused by congested roads or lengthy journeys) is detrimental.
Long-serving, highly-qualified data centre engineers are on-site around-the-clock, allowing them to respond swiftly to alerts and perform scheduled maintenance precisely on time.
In addition, a comprehensive understanding of colocation tenant environments enables remote hands teams to make more efficient hardware optimisations.
Following a value analysis, a company may determine that a remote hands service is a lower-risk, more cost-effective method for maintaining server uptime and high performance, thereby ensuring superior performance one hundred percent of the time.
Also, remote hands or smart hands services provide access to skilled professionals with extensive experience and knowledge of the data centre’s infrastructure, ensuring that problems are resolved efficiently and swiftly. This can result in reduced downtime and enhanced system efficacy overall.
Additionally, remote hands can contribute to an increase in security. By entrusting data centre staff with the management of their equipment, businesses can reduce the risk of unauthorised access or tampering by limiting the number of personnel with physical access to their servers.
Moreover, the majority of colocation facilities employ stringent security measures, such as round-the-clock monitoring, biometric access controls, and video surveillance, to protect clients’ assets.
Prioritising Resources
IT departments have tremendous responsibilities. As digital transformation advances, they occupy a crucial seat at the strategic table, as they are practically responsible for keeping businesses running.
Therefore, wouldn’t it be preferable for businesses to have their technical teams concentrate on high-skill, high-value duties that contribute to competitiveness and sustainability, rather than routine work?
For the majority, the answer will be affirmative. A colocation client can accomplish this by utilising remote hands services to handle daily operations and reactivity.
Cost-effectiveness
A remote hands service enables your organisation’s colocation budget to be minimal and efficient.
Instead of covering payroll for a maintenance team or incurring premium emergency call-out contractor costs (especially during holidays), tenants in a shared facility receive a specialized, 24/7 service at a significantly reduced cost.
Maintenance and emergency response requirements are covered by a cost that you and a colocation provider negotiate beforehand.
Colocation tenants retain possession of their equipment, so the only additional costs incurred when using a remote hands service are replacement hardware costs.
Alongside a resiliency and redundancy infrastructure, a colocation remote hands service is not only recommended but, in reality, essential.
Remote hands will not only reduce business disruptions and save you money, but it will also free up your in-house IT staff to focus on optimising IT operations, managing critical projects, and more. This will ultimately enable you to provide superior customer service.
All in all
Remote hands data centres are important for businesses seeking to store their digital equipment in a safe and secure environment.
With their skilled technicians, businesses can rest assured knowing that their servers are constantly monitored and maintained. Choosing a reliable and effective provider is crucial for colocation success.
Remote hands data centres ensure the success of colocation by providing businesses with the infrastructure, maintenance, and support services required to keep operations running smoothly.
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