The partnership was marked by the signing of the Strategic Alliance Partnership Agreement between Chan Kee Siak, CEO and Founder of Exabytes and Anand Venkatraman, Vice President of Global Partnerships at Freshworks. This ceremony was witnessed by Norhizam Abdul Kadir, Vice President of Malaysia Digital Economy Corporation (MDEC) in an event held on 2 October 2019 at Connexion Conference and Event Center.

Exabytes & Freshworks yesterday announced a partnership to help small- and medium-sized enterprises (SMEs) win customers and grow their business. Through this partnership, Exabytes will offer a suite of innovative customer engagement software from Freshworks together with a host of its existing solutions including web hosting, email and digital marketing, as a one-stop solution provider of cloud-based services for SMEs.

We invited our valued customers to join us the product launching yesterday. Everyone was quite excited to know what Freshworks is and how can it help on their business growth
At the moment, Exabytes is offering four products from Freshworks: Freshdesk, Freshchat, Freshsales, and Freshmarketer

 

Mr Abishek Murthy, Head – Product Marketing, Freshworks, is showing how Freshworks can simplifying your support and how does it help on marketing.

The partnership was marked by the signing of the Strategic Alliance Partnership Agreement between Chan Kee Siak, CEO and Founder of Exabytes and Anand Venkatraman, Vice President of Global Partnerships at Freshworks. This ceremony was witnessed by Norhizam Abdul Kadir, Vice President of Malaysia Digital Economy Corporation (MDEC).

Chan Kee Siak, CEO and Founder of Exabytes said, “Exabytes and Freshworks share a common goal to help SMEs grow their business. Our company has been using the Freshdesk software from Freshworks for three years now to manage customer inquiries and we are very impressed with its capabilities.

Therefore, we’ve decided to establish a partnership with Freshworks so that we can make available its innovative products to SMEs in Malaysia.” Anand Venkatraman, Vice President of Global Partnerships at Freshworks said, “We are thrilled to partner with Exabytes and provide businesses with customer engagement software that is simple to use, easy to deploy and light on the pocket. Exabytes empowers businesses to move online and this
partnership helps meet demands of customers who want powerfully simple software for meaningful customer interactions with context.”

Thank you Mr Hizam, VP of Malaysia Digital Economy Corporation (MDEC) for joining us and witnessed the partnership.

To kick-off the partnership, Exabytes will begin offering four products from Freshworks that are
suitable for use by SMEs in any industry. They are:
● Freshdesk—omnichannel helpdesk ticketing system;
● Freshchat—modern messaging software for sales, marketing, and support;
● Freshsales—CRM solution and sales system for high-velocity sales teams; and,
● Freshmarketer—all-in-one conversion optimization suite.

Michelle Chin, Product Lead of Digi-X, also joined and shared her experience of using Freshworks to manage her clients and how does it improve their quality of service.
A Fireside Chat was on-going as well. The conversation was mainly about the experience of Exabytes using Freshdesk as its support portal; how the investment helps Exabytes to main the quality of support and services.
Mallikarjun Ravikumar, Manager – Strategic Partnerships, Freshworks was sharing how Freshsales CRM helps to boost and manage sales lead well.

Exabytes has been a catalyst for digitalization of business. Chan explained, “Systematic business and productivity management is imperative to all businesses. We encourage SMEs to look into transforming their conventional business processes into digital to enjoy many benefits. For instance, once the customer engagement process is digitized with Freshworks, service teams can automate responses, quickly route time-sensitive requests to ensure all our customers can deliver the best service possible and save on time, cost, and boost productivity.”

Do stay tuned with us! We will definitely be working together to organize more in-depth workshops on how to use the software and tools.

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Nicole Chang
An Internet Marketing Executive since 2014. I'm passionate with creating content and produce good photography. Recently, I'm into video editing as well. So started up my youtube channel and sharing bits of my life.