Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place.
Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place.
Empower your support team with Freshdesk, a leading helpdesk support solution. Use its top-tier ticketing system to deliver superior online customer service.
For standard support
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Perfect for enterprises-grade support
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Connect and Manage your customers from Website, Email, Live Chat & Social Media on a single platform
Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.
Assign tickets to agents based on their current workload, skill or using the round robin method
Execute maintenance activities on tickets based on the time lapsed since an event happened
Let customers raise tickets from your website and display related knowledge base articles as they type.
Integrate your company’s Facebook page with your helpdesk so that agents can step in and help when customers post on your page asking for support.
Allow relevant solutions to pop up for customers and save time for your agents and customers
Ensure that multiple agents don’t wind up working on the same ticket by accident
Provide quick, consistent responses to common questions by creating pre-formatted replies
Resolve complex, multi-stage issues faster by splitting them into smaller child tickets
Over 150,000 businesses of all sizes trust us.
Freshdesk makes your customers smile 😆
All-in-one solution lets you collaborate, manage tickets, conversational support with generative AI resolve complex issues easily.
A bot session is any unique interaction between an end-user and a bot:
On email, every email response is counted as 1 bot session
On voice, every voice bot response is counted as 1 bot session
On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours.
Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions
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We are equipped with the latest digital solutions at all times, that is best-suited for your business performance.
We are backed by excellent client confidence and satisfaction, and the products and services we offer carry credibility.
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