Freshdesk

Exabytes Support Helpdesk

Rich Features Customer Support Software

  • Automate your repetitive work and save time
  • Collaborate with teams to resolve issues faster
  • Full 21 days, with no Credit Cards Required

Slower Responses = Unhappy Customers

Make it really easy for your internal teams to work with each other to support your clients.

partnership with Freshworks

Your Company Support Is Now Simplified

Collaboration shouldn’t happen outside your supporting software

Conversations Made Easier

1

A Unified Support Channel

Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place.

2

Manage Conversations Easily

Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place.

Answers Made Available Faster

1

Knowledge Base

Compile tutorials or DIY guides for your customers so they get answers faster and solve simple problems by themselves.

2

Join Our Community

Create and foster communities where users can ask questions and engage in discussions about your products.

Answers Made Available Faster

1

Knowledge Base

Compile tutorials or DIY guides for your customers so they get answers faster and solve simple problems by themselves.

2

Join Our Community

Create and foster communities where users can ask questions and engage in discussions about your products.

Collaboration Made Stronger

1

Conversation with Context

Invite anyone – agents, colleagues, or external business partners – to discuss and solve tickets through Freshconnect.

2

Share Ticket Ownership

Work in parallel with other teams by sharing ticket ownership, and find answers without losing visibility at any point.

Support across channels

Unify and manage all support-related communications from multiple channels on a single platform

Email

Email

Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.

Phone

Phone

Set up a fully functional call center and record and track calls by converting them into tickets.

Chat

Chat

Engage, support, and retain customers through live chat.

Social media

Social media

Integrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk.

Website

Website

Let customers raise tickets from your website and display related knowledge base articles as they type.

Trusted by over 150,000 businesses around the world

Everything you need to redefine your customer support

Use the right tools to make your customers smile 🙂

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Freelance Designers

Fully Secured Website
Fully Secured Websites

With Managed WordPress Hosting, your website is protected by automated vulnerability monitoring, updating tools, anti-spam, and anti-virus support.

300% Faster Websites
300% Faster Websites

With NGINX and HTTP/2, your website can be 300% faster than any ordinary website.

Build Your Website Easily
Build Your Website Easily

With a drag-and-drop website builder and more than 1,000 free themes of WordPress, you can create your company website easily.

Simplified WordPress Staging
Simplified WordPress Staging

Duplicate your website and build a staging environment to experiment on new plugins or adding in a custom code without risking your current website.

Automatic Backup & 1-Click Restore
Automatic Backup & 1-Click Restore

With our Managed WordPress Hosting, you don’t have to worry that you’ll lose your data if something goes wrong.

Advanced Update Management
Advanced Update Management

With the advanced update toolkit, you are able to customize your auto update preference on WordPress core, plugins and themes.

Recommended Packages:

WP Plus

RM 92/mo

Startup Entrepreneurs

300% Faster Websites
300% Faster Websites

With NGINX and HTTP/2, your website can be 300% faster than any ordinary website.

Build Your Website Easily
Build Your Website Easily

With a drag-and-drop website builder and more than 1,000 free themes of WordPress, you can create your company website easily.

Lowest Cost
Lowest Cost

Building a website is not as costly you think it is. With Managed WordPress Hosting, you can pay less while enjoying more benefits.

Grow your Brand Awareness Easily
Grow your Brand Awareness Easily

Be guided by advanced SEO tools that help you capture more online visitors to your website.

Unlimited Email Accounts
Unlimited Email Accounts

You can create branded email accounts that make your business much more professional and reliable to your potential customers.

Risk Free 100-day Money-back Guarantee
Risk Free 100-day Money-back Guarantee

Worried that this might not be the right plan for you? Go for it Today! You can request a refund within 100 days if it does not meet your expectations.

Recommended Packages:

WP Lite

RM 24/mo

E-Commerce Site Owners

Automated Marketing Tools
Automated Marketing Tools

A Quick and Easy way to engage your audience, promote, schedule, and publicize your content on social media effectively.

Lowest Cost
Low Transaction Cost*

We do not charge you for your sales. The only transaction cost you have to pay is your payment gateway providers.

Fully Customisable Website
Fully Customisable Website

With Managed WordPress Hosting, you can customize your E-Commerce website just the way you wanted it to be.

Fully Secured Website
Fully Secured Website

With Managed WordPress Hosting, your website is protected by automated vulnerability monitoring, updating tools, anti-spam, and anti-virus support.

300% Faster Websites
300% Faster Websites

With NGINX and HTTP/2, your website can be 300% faster than any ordinary website.

Abandoned Cart Recovery
Abandoned Cart Recovery

Maximize your conversion by automatically sending emails to visitors who did not complete their purchase on your website.

Recommended Packages:

WP Essential

RM 36/mo

Personal Bloggers

300% Faster Websites
300% Faster Websites

With NGINX and HTTP/2, your website can be 300% faster than any ordinary website.

Hassle-free Blog Setup
Hassle-free Blog Setup

With our Managed WordPress Hosting, you can skip the technical work and do what you do best.

Be on the first page of Google
Be on the first page of Google

Be guided by advanced SEO tools that help you get your blog on the first page of Google.

Automatic Backup & 1-Click Restore
Automatic Backup & 1-Click Restore

With our Managed WordPress Hosting, you don’t have to worry that you’ll lose your blog if something goes wrong.

Advanced Update Management
Advanced Update Management

With the advanced update toolkit, you are able to customize your auto update preference on WordPress core, plugins and themes.

Fully Secured Website
Fully Secured Website

With Managed WordPress Hosting, your website is protected with automated vulnerability monitoring, updating tools, anti-spam, and anti-virus support.

Recommended Packages:

WP Blogger

RM 16/mo