Freshdesk

Exabytes Support Helpdesk

Rich Features Customer Support Software

  • Automate your repetitive work and save time
  • Collaborate with teams to resolve issues faster
  • Full 21 days, with no Credit Cards Required

Slower Responses = Unhappy Customers

Make it really easy for your internal teams to work with each other to support your clients.

partnership with Freshworks

Your Company Support Is Now Simplified

Collaboration shouldn’t happen outside your supporting software

Conversations Made Easier

1

A Unified Support Channel

Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place.

2

Manage Conversations Easily

Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place.

Answers Made Available Faster

1

Knowledge Base

Compile tutorials or DIY guides for your customers so they get answers faster and solve simple problems by themselves.

2

Join Our Community

Create and foster communities where users can ask questions and engage in discussions about your products.

Answers Made Available Faster

1

Knowledge Base

Compile tutorials or DIY guides for your customers so they get answers faster and solve simple problems by themselves.

2

Join Our Community

Create and foster communities where users can ask questions and engage in discussions about your products.

Collaboration Made Stronger

1

Conversation with Context

Invite anyone – agents, colleagues, or external business partners – to discuss and solve tickets through Freshconnect.

2

Share Ticket Ownership

Work in parallel with other teams by sharing ticket ownership, and find answers without losing visibility at any point.

Don't let your support guys feel overwhelmed. You’ll love our support software.

Start your 21-day free trial. No credit card is required. No strings attached.

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Support across channels

Unify and manage all support-related communications from multiple channels on a single platform

Email

Email

Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.

Phone

Phone

Set up a fully functional call center and record and track calls by converting them into tickets.

Chat

Chat

Engage, support, and retain customers through live chat.

Social media

Social media

Integrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk.

Website

Website

Let customers raise tickets from your website and display related knowledge base articles as they type.

Trusted by over 150,000 businesses around the world

Everything you need to redefine your customer support

Use the right tools to make your customers smile 🙂

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