25% of your repeat customers = 75% of profits

25 Sept 2021 l 08:00 PM – 10:00 PM

Learn 5  actionable customer retention strategies to maximize business performance. 


25% Of Repeat Customers = 75% Of Profits – Exabytes Events

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“It’s easier to do business with repeat customers.”

I believe everyone is familiar with the sentence above. Relatively speaking, it is more difficult to find new customers than to convert more repeat customers. When it comes to finding new customers, the cost of converting repeat customers (including time and marketing effectiveness) is relatively low.

According to surveys, 75% of retail revenue comes from repeat customers. As such, revenue generated from repeat customers is actually the biggest pillar to effectively maintain a business’ performance growth. However, bosses often neglect to focus on how to improve customer return rates, and constantly look for new customers to help their performance grow.

Now the question is: “Does this mean bosses do not care about how to increase customer return rates?” 

Or perhaps they haven’t found a correct and effective way to increase repeat purchases and turn more existing customers to repeat customers? 

If it were you, would you choose to constantly look for new customers or create more repeat customers from your existing customers? 

This special online sharing session will teach retailers five surefire tricks to effectively increase repeat customers. At the same time, we are pleased to have invited retail experts and mentors from various fields to analyze the future trends of retail and draw up plans to maintain regular customers together.

**It is a once-in-a-lifetime opportunity to learn all the above as there won’t be any video recording for the session. 

25% of your repeat customers = 75% of profits

  • Date: 25 September 2021 (Saturday) 
  • Time: 08:00 PM – 10:00 PM
  • Platform: ZOOM 

Who Should Join Us?

Retail Business Owners/Retail CEOs/Retail Founders/Retail Operators & Managers/Retail Marketing Managers


  • 07:50 PM  to 08:00 PM: Standby 
  • 08:00 PM to 09:00 PM: 5 Actionable Customer Retention Strategies for Retailers
  • 09:00 PM to 10:00 PM:  Maximizing Retail Profits: Turn New Customers to Repeat Customers

Speakers’ Backgrounds   

  • Penny Seah, Senior Business Development Executive, Exabytes
    Penny has 7 years of experience in both the creative and media industry before joining Exabytes. She started in a 4A advertising company then advanced to Astro as Media Sales Executive. During the span of her career, Penny has gained immense experience in working with local SMEs and global brands. Today, she is responsible for expanding Exabytes’ digital solutions and helping retailers transform their business with the new retail business model.
  • Wintson Tham, Assistant Business Consultant Manager, Exabytes
    Wintson started his career in the media industry 7 years ago as a Corporate Communication and Media Sales Associate in Astro Malaysia before joining Exabytes as an Assistant Business Development Manager. During the span of his career with Astro Malaysia, Wintson gained vast experience in working with local SMEs and global brands. Today, he is responsible for expanding Exabytes’ digital solutions and helping retailers transform their business with the new retail business model.
  • Chan Kee Siak, Founder & Chief Executive Officer, Exabytes
    Chan is the Founder & Chief Executive Officer of Exabytes with over 20 years of experience in cloud hosting, digital marketing, business solutions and more. Today, under the leadership of Chan, Exabytes powers over 160,000 customers around the world and helps them in transforming their traditional business to digital/online business.
  • BC Ang, Chief Executive Officer, Eat Cake Today
    Ang Boon Chow (BC Ang) is a veteran in marketing with a speciality on digital adoption. He is currently the CEO of EatCakeToday.com, the first online cake order and delivery portal in Malaysia.  His extensive work experience includes Head of Marketing and Display Sales with Mudah.my. In addition, he was involved in product development and marketing at DiGi and Siemens AG in Berlin. With 24 years of  experience spanning across different functions and industries, BC is excited about what the future holds in data and business results.
  • Neil Foo, Group Chairman. MCOM Holdings Bhd
    As a seasoned Entrepreneur, Business & New Financial Advisor and Tedx Speaker, Neil Foo has 27 years of business experience in 30 markets. Neil’s famous book, “The Sky is the AI Limit”, is one of his best-selling among all of the six books he has published so far. Currently, Neil is on the Board of Director, IR and Chief Strategist of a number of listed companies in Malaysia and the USA. He is also the Group Chairman of MCOM Holdings Berhad (3022) listed company on Kuala Lumpur Stock Exchange of Malaysia.

Event Details

Date: September 25, 2021

Start time: 08:00 p.m. UTC+08

End time: 10:00 p.m. UTC+08

Venue: Zoom Webinar

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