This Webinar Has Ended.
***If you have any difficulties registering for this webinar, please contact our team ( WhatsApp Wintson) for further assistance.
The business model of the retail industry is constantly evolving. Retailers used to reach the customers through a single channel (physical store). However, things changed many years ago. Online retailing was introduced and businesses could reach their target customers online. Today, people are spending more and more time staying in touch on social media and shopping at various platforms such as Taobao, Lazada, Shopee, and more.
However, online retailing still presents some challenges to businesses, such as:
- Offline & Online Customer Database do not sync with each other
- Different pricing and promotions on both channels
- Offline & Online Sales Managers always disagree and fight with each other
- Customers are confused by different messages from
- the brand on both channels
- The physical store team is not inclined and motivated to encourage customers to shop online
And there are more challenges that are not listed here.
If you are wondering how to make online and offline sales grow simultaneously, NEW RETAIL is the answer.
In New Retail, both Offline and Online channels use the same customer relationship management system and customer database, and sales and promotions are designed in such a way that they won’t harm both offline and online sales performance. This way, both channels can work perfectly to complement each other.
This Webinar Is For You!
In this webinar, our New Retail specialist, Mr. Lee Wei Hong will share:
- Introduction of the New Retail Business Concept
- How to merge Online and Offline to achieve a win-win situation
- Introduction of 91APP New Retail (OMO) Solutions
- 91APP Demonstration: How it helps provide a seamless experience to your customers.
**This is a once-in-a-lifetime opportunity to learn all the above as there won’t be any video recording for the session.
A Brand New Retail Strategy to Boost Offline & Online Sales
- Date: 29 October 2021 (Friday)
- Time: 10:00 AM – 11:30 AM
- Platform: ZOOM
Who Should Join Us?
Retail Business Owners/Retail CEOs/Retail Founders/Retail Operators & Managers/Retail Marketing Managers
Agenda
[10:00 AM to 10:45 AM] A Brand New Retail Strategy to Boost Offline & Online Sales
By Lee Wei Hong, Senior Business Consultant, 91APP
[10:45 AM to 11:15 AM] Demo of 91APP New Retail (OMO) Solution
By Lee Wei Hong, Senior Business Consultant, 91APP
[11:15 AM to 11:30 AM] Q & A Session
Speakers’ Backgrounds
- Wintson Tham, Assistant Business Consultancy Manager, Exabytes
Wintson started his career in the media industry 7 years ago as a Corporate Communication and Media Sales Associate in Astro Malaysia before joining Exabytes as an Assistant Business Development Manager. During the span of his career with Astro Malaysia, Wintson gained vast experience in working with local SMEs and global brands. Today, he is responsible for expanding Exabytes’ digital solutions and helping retailers transform their business with the new retail business model.
- Lee Wei Hong, Senior Business Consultant, 91APP
With over 7 years of hands-on experience in helping businesses to digitalize, Wei Hong understands how important it is for businesses to own good Customer Relationship Management (CRM) tools to nurture customer relationships, build trust and loyalty, and increase revenue.
