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Is Having Multiple Domains Worth It? Secure Your Business Now

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Multiple domains worth it

There are several typical questions there when it comes to obtaining a domain, including if your company needs multiple domains or not.

Buying multiple domains is usually a good business move for branding, marketing, search engine optimization (SEO), and legal reasons.

However, various aspects should be addressed when searching for domain extensions.

Consider how the organization could profit from having multiple domains, the types to consider acquiring, strategic approaches to exploiting numerous domain extensions, and the possible downsides of owning them.

Why Do Businesses Buy More Than One Domain?

If businesses believe owning one domain extension is enough, think again. By not having multiple domains, a business may lose traffic and clients while also leaving the brand exposed to competitors.

1. Brand Stealing

Support Small Business- New Brands

Another reason to purchase multiple domains is to discourage competitors from snatching up the business.

Even big brands have a severe challenge with brand poaching. Because a rival with a similar name may unwittingly cause confusion, having related or similar domain extensions might help defend your brand.

2. Error by the User

One of the most essential reasons to buy few domains in bulk is to guard against user mistakes.

Because people may misunderstand what your domain name is when they hear it or type it incorrectly, one should make it a point to own all frequent misspelling domain extensions of your company’s name.

“Whether your company name comprises regularly misspelled terms or your branding incorporates fashionable and unique spellings that may be difficult to recall,” one should strive to acquire misspelled domain extensions that’ll catch most errors.

3. Trademark Security

Simply owning a trademark does not entitle you to domain extensions, nor does it prohibit others from purchasing domain names that incorporate your brand.

As a result, purchasing multiple domain names can help protect any trademarks you hold.

To preserve your corporate domain extensions, you have several legal choices, including arbitration through the World Intellectual Property Organization (WIPO) and pursuing civil procedures.

Before taking any action, consult with a legal practitioner to understand your alternatives.

The Advantages of Having Multiple Domains

1. Advantages of SEO

Using more than one domain name can also help with search engine optimization (SEO).

If you’re unfamiliar with SEO, it’s a collection of tactics aimed at helping you rank higher and gain greater visibility on search engine results pages (SERPs).

Utilizing multiple domains can help you rank for a wider range of keywords and phrases because the domain has a substantial impact on keyword relevancy and rankings.

Secondary domain extensions can also be used to flesh out a completely separate set of content themes.

2. Audience segmentation and targeting

You’ll first have the chance to divide your audience into several categories. For example, one may create a primary website with materially tailored domain extensions for the target demographics.

To cater to a secondary group (say, teenage guys), one may create a new website or use a different domain extension for marketing purposes.

It’s also an excellent method to see how your material performs for various audiences.

3. Protecting your business

Domain acquisition might also aid in the protection of your brand. You can buy domain extensions linked to your core domain to keep squatters away and to protect your capacity to expand afterward.

One may, for example, protect the domain extension with several country domain extensions and popular misspellings of the brand name.

4. Focus on affordable purchases

There are several methods one may employ to get more than one domain at a low cost. Strong domain extensions that use common words and few letters typically cost thousands of dollars.

An arsenal of these is not necessary to employ a multiple domain approach. Instead, pay attention to synonyms, somewhat less common domain extensions, and alternative spellings.

5. Developments that are complementary

If you’re feeling adventurous, you may even utilize your multiple domain names to construct and develop multiple, semi-independent domain extension websites.

One may create content, improve the search engine rankings, and even promote and advertise these individual multiple domain websites with the domain extension. Once created, you may leverage these sites for cross-promotional purposes.

6. Get your local domain

Another excellent reason to have multiple domains is to brand your company and website regionally.

For example, if you run a fried chicken restaurant in Las Vegas, you may have a website at friedchicken.com.

However, you may sell even more previously used items by creating an extra domain extension that advertises the physical location online.

Get one of the new generic top-level domains (gTLDs), such as friedchicken.my, and inform the locals about what you do and how you’re related to this county.

Disadvantage of Having More Than One Domain

Purchasing, maintaining, and administering multiple domains in bulk might result in additional expenditures and obligations over time.

Before going on a multiple domain buying spree, assess your budget against the possible cost reductions and your ability to handle them.

1. Administrative Difficulty

Some businesses find it difficult to keep more than one domain organized. Remember that it is vital to purchase multiple domains in your company’s name rather than an employee’s.

Otherwise, if that individual leaves the organization, you risk losing ownership and access.

At the very least, one should take measures to consolidate multiple domain name administrations so that they have a running list of what domain extensions they hold, renewal dates, logins, and other critical information.

2. Possible Confusion

Customers may become confused if you use different domain extensions. They could be unsure which of your domain names to use.

If you utilize multiple domains, consider carefully how you’re using them to avoid making things more confusing for your consumers.

Conclusion

When you decide to buy more than one domain name, consider noting down the reason you are purchasing multiple domains.

There are several reasons to purchase multiple domains, ranging from marketing to SEO to legal issues.

The trick is to have a clear strategy for each of them. You’ll be well-positioned to make multiple domains work for you if you have a sound plan in place.

If you want to purchase more than one domain with domain hosting for your business in Malaysia, Exabytes can help you with its domain service.

To find out more about Exabytes multiple domain services and SSL Certificate for website, contact us now.

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Related:

NVMe Web Hosting: How Does NVMe Apply to Hosting?

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advantages of nvme web hosting

NVMe, which stands for Non-Volatile Memory express, as well as SSD memory devices are replacing traditional storage systems in popularity.

The NVMe SSD storage technology on the web hosting server has a significant impact on the speed of the project, regardless of whether you are a professional web designer, eCommerce site owner, or blogger.

As a result, producers of NVMe storage devices are always working to improve their products to allow web hosting that is both quicker and more potent.

Non-Volatile Memory Express (NVMe SSD) technology is one such solution.

What Is NVMe Web Hosting?

NVMe is a new logical storage device interface that has several advantages over traditional technologies. When web hosting servers employ NVMe storage disks, experts refer to this as ‘NVMe web hosting.’

Over time, storage devices and their interfaces have seen substantial development. NVMe SSD is used in the majority of current electronics.

Currently, the majority of SSDs rely on Serial Advanced Technology Attachment (SATA) interfaces, which were modified from older Hard Disk Drives (HDDs).

Different NVMe web hosting options are available and the majority of hosting companies only provide NVMe web hosting on Virtual Private Servers (VPS), Dedicated Servers, and Cloud Servers because it is currently geared toward businesses.

NVMe SSD storage is still available on certain providers’ top-tier shared web hosting options, though.

There are more advantages to choosing NVMe web hosting besides speed and performance. Let us get to know how NVMe web hosting outperforms the standard SATA-based alternative in the next section.

How Does NVMe Apply to Web Hosting?

Businesses need to choose the finest and the fastest NVMe web hosting service since search engines like Google increasingly take site performance into account when determining rankings.

To get the finest web hosting company, one must first understand how to assess them. The last thing one needs is a service provider who makes false promises about providing NVMe web hosting.

It is advisable to perform a careful assessment of NVMe web hosting service providers in accordance with the following standards:

1. Think about Uptime Rate

Even though downtimes are occasionally unavoidable, their frequency has a substantial impact on online visibility. Businesses, therefore, want an NVMe web hosting service provider with excellent uptime ratings.

It is recommended to aim for an uptime rate of at least 99.99%. Additionally, it’s a good idea to be aware of the web hosting’s emergency downtime procedures. When contrasting nvme ssd web hosting, it ultimately helps to have a supplier that ensures high site exposure.

2. Analyze the available resources

While getting the company website online is the main objective, other aspects must be taken into account to guarantee long-term effectiveness.

Therefore, while comparing NVMe SSD services, one must make an investment in the finest web hosting company.

Ideally, you want a server with enough resources to support your Content Management System without difficulty (CMS).

Examine the web hosting provider’s track record for providing top-notch web hosting services in addition to CMS assistance.

Examining what other customers have to say about a specific web hosting service is an excellent approach to learning about the resources that are accessible.

3. Take Advice from Others

As a website owner, recommendations and user evaluations are wonderful resources for locating the top NVMe web hosting services.

One may search web hosting forums and independent review websites, or you can ask your close friends for recommendations.

4. Available Extras and Upgrades

As you continue to develop the website or business, keep in mind that everyone wants to see progress. Due to this, you should refrain from switching providers and afterward moving your website to a different web hosting.

If your old web hosting is incompetent, migrating to a better one may still result in issues and unanticipated downtime.

One should choose the NVMe web hosting providers after doing your research first. Therefore, if you consider signing up for a web hosting provider, find out if they offer the resources you require to expand.

5. Evaluate the customer service offerings

The best course of action is to contact the web hosting support staff whenever there are technical difficulties or frequent outages.

A nonexistent support group is not the place where you may express your issues or worries.

Web hosting customer service is crucial to ensuring that problems are resolved quickly.

The finest NVMe web hosting companies will provide continuous, round-the-clock customer assistance that you can rely on.

Their crew will move swiftly and ensure that you are not left stranded.

6. Price Structures Presented

It is important to remember that web hosting on NVMe SSD will first appear to be more expensive than web hosting on HDD. However, since you don’t want to focus all of your resources on one area, remaining within your budget is essential.

The finest web hosting services provide several price tiers based on the capabilities they provide. One might wish to start with the inexpensive shared hosting options if the budget is tight.

 

Quick Check on What Is NVMe

The solid-state drive has been upgraded with NVMe. The distinction is that it bypasses the SATA path and connects straight to the motherboard’s CPU bus.

In 2013, Samsung launched this storage solution to provide PCs with a performance boost beyond what NVMe SSD could provide.

A power outage won’t cause you to lose data because this sort of NVMe SSD storage is non-volatile.

Important information to keep in mind is that this cutting-edge NVMe SSD offers read and write speeds that average 4000 MB which is compared to a typical SSD 20 times quicker.

Conclusion

Compared to standard SATA-based hosting solutions, NVMe web hosting like SSD and HDD provides a number of benefits.

Therefore, NVMe SSD should come as no surprise that it is swiftly becoming a favorite among enterprises and big businesses.

If one wants to get NVMee business web hosting for their business website, Exabytes can help with its NVMe business web hosting services.

To know more about Exabytes business hosting services contact us now.

Contact Us

5 Reasons to Switch NVMe Web Hosting Plans. Here’s Why.

How Does NVMe SSD Storage Affect WordPress Hosting?

Inspiring The Next Generation at the Penang International Science Fair 2022

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Penang International Science Fair 2022

It’s been two years! Penang International Science Fair 2022, also known as PISF 2022 is back!

As the biggest science fair in Penang, Penang International Science Fair 2022 aims to provide more exciting and meaningful learning experiences to inspire the young generation in science and technology.

It was held in six different hubs over Penang Island and Mainland to present a variety of activities, such as career talks, workshops, competitions and others.

Exabytes was extremely excited and geared up to be a part of PISF2022 and this year, we prepared three hands-on workshops with a learning kit for students and visitors to broaden their knowledge on digitalisation in an interesting way.

Station 1: Learning How to Structure A Website


The first steps and basic knowledge to structuring a website with a learning kit.

Station 2: Learning How to Compress A Picture



Learn how to achieve faster website speed by compressing image size.

Station 3: Experience The Building of a WordPress Website

Exploring the fun of building a website by WordPress features drag and drop.

In addition to the fun hands-on workshops we have prepared, Exabytes was also invited by PISF 2022 to share more about career insights and opportunities within the company, as well as advice and expertise by our HR team on resume writing and interview tips with secondary students.


Alana Lee, Exabytes HR Specialist sharing her experiences for the students.


Group Photo Session: Say Cheese!

The  team at Exabytes had a wonderful time and experience at PISF2022 and we want to thank everyone who spent some time with us learning about going digital. We hope you had  a great learning experience with us and we look forward to seeing you again at the next Penang International Science Fair!

For more pictures, head on to our official Facebook Page HERE!

How Does NVMe SSD Storage Affect WordPress Hosting?

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NVMe SSD storage affect WordPress Hosting

The perfect WordPress hosting for a website might be difficult to locate because it comes in so many different forms and sizes.

WordPress hosting has advanced rapidly in recent years because of the extra advantages of NVMe SSD storage.

The advantages of WordPress hosting with NVMe SSD are numerous. Solid-state drives, often known as SSDs, are the drives that keep server data on attached flash memory chips so they may continue to function in the event of a power outage.

Benefits of NVMe SSD Hosting

Purchasing the appropriate NVMe SSD hosting is essential for commercial or personal blog websites that have consistent heavy traffic.

High-traffic websites frequently have challenges with poor loading times and frequent outages.

The bulk of these issues may be easily resolved with NVMe SSD hosting, which makes it a popular option for online enterprises and e-commerce sites.

1. NVMe-Based WordPress Hosting

Traditional hard drives and NVMe SSD WordPress hosting are very different from one another. Since NVMe SSD is a solid-state drive, it has no moving parts, making it far less prone to failure than HDDs.

Therefore, WordPress hosted on a server with an NVMe SSD is far more dependable and has a lower chance of going down or losing data.

Businesses now have a far more reliable WordPress hosting option, with some hosts, like Exabytes, promising 99.9% uptime.

The fact that NVMe SSD storage is lightning fast is another key benefit. This significantly boosts the functionality of the WordPress hosting website, allowing it to load faster on users’ devices and react to user activities like clicks and data inputs more quickly.

Selecting hosting powered by NVMe SSD may significantly increase your conversion rates because delayed loading is one of the main reasons visitors leave websites.

There is widespread agreement that even a one-second reduction in load time may boost conversions by up to 7%.

Additionally, the quicker the site loads, the higher it will appear in search engine rankings. Site speed is one of the ranking variables that Google takes into account for both desktop and mobile searches.

Therefore, switching to WordPress hosting with NVMe SSD may significantly increase traffic.

2. NVMe Servers Optimized for WordPress Hosting

The server should be optimized for WordPress hosting, which is the second key aspect one should be seeking in a WordPress hosting package in addition to the NVMe SSD.

WordPress websites can naturally be sluggish due to the abundance of plugins they need, and ordinary shared WordPress hosting servers aren’t always the best choice for them.

High-end hardware, such as Xeon processors and NVMe SSDs, together with a platform that uses the most recent caching technologies to deliver super-fast response times, are all features of WordPress hosting.

Benefits of WordPress Hosting with NVMe SSD

Choosing the right NVMe SSD WordPress hosting is critical for business or personal blog websites that receive a lot of traffic on a regular basis.

High-traffic websites frequently have challenges with poor loading times and frequent outages.

The bulk of these issues may be easily resolved with NVMe SSD WordPress hosting, which makes it a popular option for online companies and e-commerce sites.

Let’s go over some of the main advantages of utilizing NVMe SSD with WordPress hosting over conventional web hosting in this section of the post.

1. Fast WordPress Hosting

Websites are one of the most important factors for international enterprises. In truth, the majority of the top international companies require a rapid launch of their WordPress websites in order to make cash.

Global IT behemoths risk losing millions if their websites load slowly, even for a second. NVMe SSD storage enters the picture at this point.

These brief attention spans may have an impact on the traffic to a WordPress website if it takes too long to load.

In a recent survey, over half of internet users said they would not wait for a webpage to load if it took more than two seconds.

Therefore, by employing NVMe SSD storage to optimize the website, one can make sure that it loads quickly enough to keep people on the site while simultaneously speeding up back-end activities.

Utilizing NVMe SSD with WordPress hosting might completely alter the user experience for your visitors, especially if you’re using a content management system like WordPress.

2. Better NVME SSD Storage for SEO Optimization

We can see how automation and artificial intelligence are developing day by day. Modern technologies are being used by search engines to deliver better and quicker results to people everywhere.

A high ranking in Google’s search results can result in a website receiving a ton of traffic. But in order to do this, one must have relevant content and a WordPress hosting with NVMe SSD storage that can support any traffic that Google may deliver.

Both of these needs are satisfied with NVMe SSD hosting, which also helps with your website’s back-end operations.

NVMe SSD WordPress hostings are also essential to guarantee that your effective SEO strategy truly works because of the 20x read and write speed of NVMe SSD compared to HDD.

3. Reliability

The dependability of the website’s uptime is a crucial aspect of employing NVMe SSD storage.

Small company owners that depend heavily on their WordPress hosting websites for sales may experience a loss of income when their websites are offline.

When huge business giants have a serious WordPress hosting issue that causes the collapse of their websites, millions of purchases are never made.

Regular HDD hosting’s unpredictable nature causes not only financial losses to enterprises but also inefficiencies in their day-to-day operations.

These significant issues for corporate websites are resolved by using NVMe SSD storage hosting since NVMe SSD servers experience less than 0.01% annual downtime.

Additionally, since companies keep all of their customer’s data on their servers, the danger associated with the disk’s lifespan might cause them to worry.

Conclusion

In addition to being dependable and quick, NVMe SSD storage with WordPress hosting enhances the value of the information and SEO on the business website and helps your SEO team’s efforts to rank the website.

If you want to start your WordPress hosting right now, Exabytes is the best option you have in Malaysia. To find out more, contact us now.

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The Best Free Email Accounts and Email Service Providers

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Which Are the Best Free Email Accounts & Providers?

Whether it’s for networking, job searching, downloading data, transferring files, setting reminders, scheduling meetings with co-workers, or anything else, one needs an email account from an email service provider. 

It’s astonishing how many things one still relies on email services for, despite the popularity of workplace chat services that keeps growing.

According to Statista- The number of email service users worldwide is anticipated to reach a record of 4.17 billion in 2021 and 4.60 billion in 2025, according to projections.

Finding a free email service provider that strikes a mix between the correct functionality and usability may be difficult.

The many kinds of email accounts that may be created are shown below, along with the top free email service providers where one can host the account right now.

The two main types of email service providers are email clients and Webmail.

a. What Are Email Clients?

You install email service clients as software programs on your computer to control the emails you send and receive. In order to access this email, the client talks with a remote email server.

Examples: Microsoft Outlook, Mozilla Thunderbird, and iCloud Mail as email clients.

b. What Exactly is Webmail?

Webmail is a type of email service that one can only access online. As a result, it mostly resides in the cloud rather than on your computer.

One may access and control your mailbox directly from the web browser rather than through a downloaded program.

Gmail, Yahoo Mail, and Hotmail are a few email service providers as examples.

Here are the top free email services to create free email accounts available today, including webmail and email applications, along with five of the finest email accounts for privacy.

1. Gmail

Gmail Google Workspace
Image Source: https://workspace.google.com/products/gmail/

Once you create free email account with Google, you may use Gmail as your usual email service provider client.

You can use a number of free applications that let you communicate, video conference, and exchange files with the individuals on your contact list since they are integrated with Google Suite.

One may text and video chat with other Gmail users for purposes that might not necessitate sending an email message using Google Hangouts, which is accessible from the left sidebar of your inbox (or the right, depending on how you set up your inbox’s display).

Today, the majority of email services include a calendar where one can schedule meetings and reminders. Gmail is no exception.

One can access and control the YouTube account using the Gmail login information, and users can work together on shared documents and spreadsheets directly from a cloud-based Google Drive.

2. Outlook

Microsoft Outlook
Image Source: www.microsoft.com/en-in/microsoft-365/outlook/web-email-login-for-outlook

Microsoft has updated its venerable email service, and you can create a free email account on Outlook.com, and the email service account is ready for you with a wealth of cutting-edge capabilities.

Outlook boasts a calendar and message filter comparable to those in Gmail, but it also works with a number of other well-liked communication programs.

For instance, it’s possible to link Facebook, PowerPoint, PayPal, and even task-management tools like Trello, making it incredibly simple to contact and collaborate with people who don’t use Outlook without ever leaving the inbox.

3. Yahoo! Mail

Yahoo mail interface

Another well-known email service provider is Yahoo! Mail, which comes in second place to AOL in terms of storage capacity, with a staggering 1 TB of free space and a few important social media connectors.

With Yahoo! email services, one can create free email account, one can set up personalized backdrop themes, and one can look up important details right from their email.

Every image, video, and document you’ve ever attached or received through email services may be easily found in Yahoo Mail’s tabs on the sidebar of your inbox.

Because of this, the Yahoo! email services are especially appealing to users who frequently exchange papers or who just want an album built of all the shared photos.

4. iCloud Mail

If you use a zac, you might want to think about switching to iCloud email services as your email service.

You may utilise the 5GB of storage included when you create a free email account to sync your files, images, and email.

It’s crucial to keep in mind that capacity is shared among all of your applications and devices, so if you use your iPhone frequently, your monthly email service storage limit may be exceeded.

The simplicity of integration is one of the biggest benefits of utilising iCloud email services over the other email service providers on the list.

Apple creates its desktop and iPhone mail programs with all email clients in mind, but it gives iCloud users extra consideration in order to provide a wonderful user experience.

5. Mozilla Thunderbird

Thunderbird, a free email service program from Mozilla, best known for Firefox, offers an easy-to-use user interface and a rapid setup for email inboxes.

To enhance your email experience, the app provides configurable options, including theme settings and app extensions.

Similar to how you might open several online sites in Firefox browsers, the email service provider likewise enables you to open multiple emails in tabs.

6. Zoho

Zoho Mail

One can create free email account with Zoho. This is the first free email account for private use to appear on our list, but it has enormous business potential.

Your initial impression of this email service provider will be how user-friendly it is. This email service offers a straightforward approach to completing all of your daily activities thanks to its built-in task organizer and integration with Google Drive, Box, and other cloud-based file managers.

The flexibility to change the domain name for up to 25 associated email accounts, however, makes all the difference. Would you want to replace “@zoho.com” with the name of your company’s website?

You may accomplish this using Zoho Lite email services, which offers 5 GB of storage space completely free, all under [email protected].

Related: Zoho CRM vs Freshworks CRM: Which is Best?

Conclusion

Businesses can create free email accounts and operate, but if one wants to create custom email addresses from email service providers that look more professional.

If one wants to create personalised email addresses with their company domain name, Exabytes can help with its Business Email Hosting.

To know more about Exabytes’ business email hosting, email or contact us now.

Business Email Hosting Services

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The Best Customer Helpdesk Software & Ticketing Systems

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best customer helpdesk software

Most organizations require a helpdesk automation to handle discussions with customers – be it dealing with IT requests from staff members or corresponding with consumers to assist resolve service-related concerns.

Using a customer help desk software is among the finest methods to accomplish it.

According to Marketwatch- The market for helpdesk automation tools is expected to reach a readjusted value of USD 2104.8 million by 2028 with a CAGR of 10.0%.

It is currently anticipated to be worth USD 1188.1 million in 2022.

 

What is Customer Help Desk Software?

Customer help desk software is a tool for managing, organizing, and responding to service-related requests.

Some helpdesk automation is used for requests from consumers outside the company, while others are used for requests from team members inside the company.

A shared email, knowledge base software, and a live chat option are just a few of the features that customer help desk software could have.

Having said so, not all helpdesk automation offers all of the aforementioned resources.

Using a customer help desk software platform is a wonderful way to enhance the customer experience since it compiles all of the customer support interactions into one omnichannel tool. 

 

The Best Customer Help Desk Software

1. Freshdesk

Freshdesk is rapidly increasing in popularity among cloud-based IT customer help desk software since it was designed for quick setup and no-code customization.

Popular features include a knowledge library, the capability for multichannel communication, and AI-powered service management tools that provide data-based suggestions.

One can test out Freshdesk risk-free for 21 days. Alternatively, if you run a small business, the affordable Growth Plan is RM69 per month, invoiced monthly.

Many of the top helpdesk automation technologies, such as a workflow automator, self-service portal, and incident management, are included in the starter plan to get you going.

 

2. Zendesk

Zendesk

Zendesk uses time-saving solutions like ticketing systems and helpdesk automation to streamline customer assistance.

Its support customer help desk software was created with both customers and service desk employees in mind, making it simple to use and intuitive.

The correct tools are the foundation of great customer help desk software, and Zendesk provides all the tools required to provide the greatest customer experience.

 

3. HappyFox

Happyfox

A full-featured, cloud-based IT helpdesk automation solution called HappyFox is made for a range of businesses and team sizes.

It has all the necessary components of a helpdesk automation, such as intelligent automation, ticketing system management, extensive reporting, and more.

However, HappyFox has fewer app connectors than competitors such as Zendesk.

 

4. Help Scout 

Help Scout, like HappyFox, is customer help desk software and is capable of supporting big customer support teams of 500 or more.

Help Scout, while offering a 14-day free trial and no minimum user requirement, is more accommodating to small businesses.

Strong reporting, a ticketing system, native knowledge bases, a solid API, and a wide variety of connectors are all supported by Help Scout.

The monthly costs for the Standard and Plus plans are $20 and $35, respectively, per user. You must get in touch with them for a quote if you want to know the cost of their company plan.

If your company is a start-up or focuses on environmental sustainability or social impact, you may be eligible for a significant discount.

 

5. Cloud Service by Salesforce

service cloud Salesforce

Salesforce Service Cloud is undoubtedly a product worth considering for businesses in need of a reliable, enterprise-level technical helpdesk automation support solution.

In order to deliver a system that enables exceptional service and improvement over time, it makes use of AI-powered helpdesk automation, 360-degree customer perspectives, and advanced service analytics.

Having said that, if you currently use another well-liked Salesforce product, such as their CRM, it will be simpler to utilize all of Salesforce Service Cloud’s capabilities, including the 360-degree helpdesk automation customer perspective.

If not, you’ll need to configure connectors or utilize the Salesforce API to fetch pertinent information from other applications.

 

6. SysAid

SysAid customer helpdesk

SysAid is one of the best IT customer help desk software options available since it was created to help IT employees work smarter, not harder.

This platform has a strong emphasis on helpdesk automation and has tools for managing as many ticketing system as feasible helpdesk automation.

Key features including self-service, automatic reporting, and ticketing system automation are included in the basic SysAid customer help desk software, which is offered as SaaS, on-premise, and as a mobile app.

Workflow helpdesk automation and BI analytics are among the additional capabilities offered by the ITSM and ITSM+ business helpdesk automation software plans, which are more comprehensive.

 

7. Vivantio

Vivantio is a customer help desk software, was established in 2003 and works well for small to mid-sized B2B companies.

Giving detailed information about the company, such as the kind of clients you serve and the number of ticketing system types you handle, is required when requesting a free trial.

The platform, however, provides a broad range of plans, from the entry-level Value Plan, which costs 32 pounds per month per user, to its business helpdesk automation software Visionary Plan, which costs 102 pounds per month.

The Value Plan’s basics include elements like straightforward SLAs, branded self-service helpdesk automation portals, and a mobile app.

Additionally, customers may get well-liked features like knowledge management, several Kanban calendar view kinds, and personalized dashboards with the mid-level Vital Plan.

 

8. Desk Zoho

One of the top cloud support customer help desk software on the market is Zoho Desk, which provides context-aware customer care helpdesk automation capabilities.

Receiving and responding to requests across channels while collecting critical client data on a single user-friendly platform.

Up to three agents may use the Zoho customer help desk software free plan, which also offers the essentials like an email ticketing system, a private knowledge base, and a mobile app.

 

Conclusion

It might be difficult to pick the best customer help desk software for your business. Your staff will be able to consistently deliver the level of customer care you desire with the aid of the proper helpdesk automation software like Freshworks.

To know more about customer help desk software from Exabytes, contact us now.

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Start Developing a Disaster Recovery Plan for Your SME Business

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developing disaster recovery plan for SME

What is a Disaster Recovery Plan?

A disaster recovery plan is integral for any kind of SME business as it helps enhance the protection of required data.

Business data recovery plans and systems have a huge impact on the overall business functioning, resulting in better outcomes.

Various SME businesses adopt disaster recovery plans as the issue of data loss is one of the main challenges businesses face.

Through the use of quality business data recovery tools and techniques, effective services can be provided to customers in a faster and smarter manner.

Development of disaster recovery plans can be done based on the nature of SME business and the data of customers.

As the challenges in the digital system continue to increase with time, business data recovery needs to be carried out effectively.

The disaster recovery plans of particular businesses vary as business structure, and functioning have a huge impact on the overall process and planning.

SME businesses require disaster recovery plans and tools to protect data and prevent the loss of important data and information.

It can be seen that any small or large business needs a particular operation to protect itself from any kind of natural disaster.

A disaster recovery plan can be carried out with the help of experts having excellent skills in disaster planning where required guidance can be taken.

Veeam backup & replication

Few disaster recovery services can consider by SME business such as Veeam DRaaS and AWS disaster recovery that ensures enhanced data protection, made available for any app and any kind of data.

Exabytes provides effective solutions concerning business data recovery with the help of specialists who have years of experience and skill.

6 Key Elements of a Disaster Recovery Plan

A disaster recovery plan utilized by businesses involves various aspects and elements that need to be considered to effectively protect customer data.

A disaster can happen at any time when least expected, for which there have to be effective disaster recovery plans which can be implemented as per existing circumstances.

While dealing with disaster recovery plans, some key elements must be fulfilled to carry out the process effectively.

The key elements of a disaster recovery plan are the following:

1. An emergency response plan

Whenever there is a disaster, a response plan has to be developed immediately through the incorporation of quality measures that can enhance the overall process.

Responses have to be given immediately as there will be limited time for developing disaster recovery plans.

2. A clear understanding of each step in assigning responsibilities

The responsibilities have to be assigned to employees as per their capability in simple language to put forward an apt disaster recovery plan based on the business needs and functioning.

3. Enhanced communication and interaction

Communication with customers, service providers, suppliers, and others is important for developing effective disaster recovery plans to ensure better data protection.

The interactions with different people involved in this process help to better understand the business data recovery process and disaster recovery plans.

4. Have a set of resources to be utilized during an emergency.

Various physical and human resources are required to carry out a disaster recovery plan in an effective manner where the impacts of disasters can be analyzed and studied.

The sources available for any emergency must be utilized for business data recovery and enhanced system functioning.

5. Business community

Having a business community helps to prevent any future risk concerning business disasters where suppliers and others can be kept in constant touch.

The business data recovery process involves various components and aspects that have to be properly maintained as per need.

6. Safeguard computer systems and data.

Backups of computer data must be updated regularly to carry out disaster recovery plans effectively where the data can be protected through quality systems.

Related: Save Your Data from Natural Disasters with Disaster Recovery Plans

How to Prepare Your SME Business for Disaster.

Any SME business needs to have a business data recovery plan to prepare for any kind of disaster that may arise.

While preparing for any kind of disaster, it is important to develop a business data recovery plan in a structured manner.

The data recovery plan put forward should focus on ensuring the continuous operation of the business even when disaster strikes.

As the nature of disasters is unpredictable, plans have to be made in such a way as to recover the essential data and information.

Business data recovery comes with a step-by-step procedure where the right tools have to be used per the customer’s needs.

The steps involved in the preparation of an SME business for disasters of any kind are the following:

1. Approval of the plan

The business data recovery plan developed to prepare for disasters needs to be appropriate for the business as it should be based on business functions and nature.

An apt data recovery plan for business needs to be approved for the implementation process.

2. Implementation of the plan

In the step following the approval of a data recovery plan, the particular plan is implemented per the customers’ needs.

Various aspects concerning business functions are considered while implementing a particular plan having different features.

3. Backing up data

Windows 10 Backup Setting

The data and information provided by customers need to be backed up properly for effective business data recovery and data protection.

The nature of data is considered while backing up where the required measures are taken based on data for enhanced functioning.

4. Testing and evaluation of backups

The backups concerning different data types are properly evaluated and tested to ensure the effectiveness of business data recovery.

While testing the backups, quality tools have to be used to obtain better results. Enhanced analysis and observation are required for a better data recovery plan where apt measures must be taken, especially concerning backups.

Quick Summary

  • A disaster recovery plan developed for each kind of SME business needs to be implemented considering the needs and requirements of customers and business functioning.
  •  Disaster recovery services protect your business data for better operational continuity and disaster management.
  • Business data recovery tools utilized by businesses have an integral role in the overall functioning of a business as data of individuals is required throughout the process.

To gather more information on developing a disaster recovery plan for your SME business, reach out to the Exabytes Malaysia customer support team.

Disaster Recovery Services

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5 Reasons to Switch NVMe Web Hosting Plans. Here’s Why.

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why switch nvme web hosting

Rapid technological advancement has accelerated the transitions between popular technologies used in web hosting.

NVMe SSD hosting is one of these trends.

Numerous people are pondering if it makes sense to migrate to NVMe SSD web hosting at this time as NVMe is becoming more prevalent in data centers and home offices.

What is NVMe SSD Hosting?

Hosting services that make use of NVMe SSD storage are known as non-volatile memory express. It is a technique designed to provide new solid-state disks (SSD) with the best performance and speed possible.

In contrast to volatile memory (RAM and cache memory), NVMe SSD maintains data even in the event of a power outage. Thus, it is among the safest options. The newest storage device technology boosts the speed of websites and blogs.

Most gadgets that still have SATA ports from old hard drives utilize SSDs instead. To provide a high-speed performance, NVMe SSD employs PCIe.

The NVMe SSD supports 64000 block selections as opposed to the one block that SCSI-based SSDs can. Due to this, NVMe SSDs perform better than SATA or SAS SSDs.

It won’t be an exaggeration to refer to NVMe SSD as the next-generation storage. The newest NVMe SSD technology can increase output.

Through PCIe, NVMe SSDs outperform conventional storage devices in terms of performance and can handle multiple instructions at once.

PCIe is used to increase speed and bandwidth. It is an excellent data storage system for enormous volumes of data.

Overall, NVMe SSD hosting is superior to shared hosting in terms of speed, stability, and quality.

Here are 5 Reasons to Switch NVMe SSD Web Hosting Plans 

web hosting

The fast advancement of technology has accelerated the transition between major web hosting solutions.

Users are increasingly moving from shared hosting to inexpensive NVMe SSD hosting.

1. NVMe SSDs ensure quick speeds.

The most alluring aspect of an NVMe SSD hosting server, first and foremost, is speed. It distinguishes itself from other storage systems because of its improved speed and overall performance.

The NVMe SSD bypasses the CPU’s SATA interface in favor of PCIe. As a result, a hosting solution based on NVMe SSD is substantially quicker than a conventional one. The hardware’s capabilities are being used, which accounts for the significant performance differential.

However, compared to previous ATA interfaces like SATA and SAS, NVMe SSDs support greater IOPs (input/output operations). In contrast to earlier technologies like SATA, which only allow 32 queue entries, NVMe SSD devices may give up to 64,000 IOPs.

It is not surprising that hosting solutions driven by NVMe SSDs are six times quicker than those powered by HDDs.

The performance of a dedicated virtual private server (VPS) is offered by NVMe SSD hosting but at a lower price.

2. NVMe SSD uses much less energy.

Less energy usage is a fantastic benefit of moving to NVMe SSD hosting. The energy efficiency of SATA-based SSDs is increased since NVMe SSDs use less energy than HDDs.

NVMe SSDs may enter energy-saving standby mode and save a lot of power thanks to the advanced queueing system and intelligent job allocation.

Therefore, NVMe SSD hosting is a great and affordable solution for people who want to make environmentally responsible choices in their daily life.

3. NVMe SSD reduces time and costs.

Despite costing a little more than standard shared hosting, NVMe SSD hosting offers greater speed and value.

Your consumer experience will improve with a faster-loading website, which will ultimately increase your ROI.

For greater performance, scalability, and security, most users switch from shared hosting to VPS hosting.

They also think about switching to a managed dedicated server, which is significantly more expensive, as their businesses grow.

Thus, updating to NVMe SSD hosting is the simplest and most economical way to increase a site’s speed. NVMe SSDs offer performance equivalent to a VPS service while saving time and money.

4. The site’s data are safeguarded with NVMe SSD

NVMe SSD technology is totally compatible with industry-standard security systems since its command set was developed using the security container instructions found in ACS, SAS, and SATA interfaces.

Related: What is Sata Interfaces?

Additionally, NVMe SSD is non-volatile by nature, so it doesn’t lose any data in the event of a sudden power loss or other difficulties.

The NVMe SSD is permanent by nature, thus it will protect your data even if the machine is off, in contrast to volatile memory, which requires a constant source of power to maintain data.

It should come as no surprise, then, that secondary and long-term persistent storage typically utilize this form of memory.

Even if this isn’t entirely new in the web hosting sector, it’s still good information and should be acknowledged.

5. Future-proof hosting for NVMe SSDs

Although NVMe SSD hosting isn’t as common as other hosting options right now, it has all the makings of a huge success in the near future.

More and more enterprises will switch to flash-based storage systems that enforce NVMe SSD and can support mixed workloads as the NVMe SSD technology develops and its cost is no longer prohibitive.

It’s not unexpected that NVMe SSD is anticipated to ultimately displace other storage systems given the allure of employing a more potent system that uses less energy.

Therefore, the NVMe SSD appears to be a wise investment if you’re seeking a new kind of storage solution for your hosting. The NVMe SSD is also upgradeable for upcoming storage technologies, so businesses won’t have to worry for the foreseeable future about falling behind.

NVMe SSD hosting is a cutting-edge storage solution that combines excellent performance and minimal energy use without breaking the bank.

This SSD should thus be at the top of your list if you’re creating a checklist for your website’s infrastructure since it just makes so much sense for shared hosting.

If you want to upgrade your website hosting to NVMe SSD hosting, Exabytes can help you with the upgrade.

Exabytes experts are always available 24×7 to help you if you need guidance regarding cPanel hosting or WordPress hosting plans.

To learn more about benefits of switching to the fastest web hosting plans, contact us now.

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Promotional vs. Transactional SMS: All About SMS Marketing

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promotional SMS vs. transactional SMS

The most practical method for having immediate, easy-to-understand, and useful client communication is the short messaging service, or SMS.

In the United States, SMS is preferred over phone calls for customer support.

It produces excellent results as well; according to Gartner, promotional SMS has response rates of 45% and open rates of at least 98%. It surpasses the results provided by any other advertising tool.

The two most common forms of SMS marketing are promotional SMS and transactional SMS:

What Exactly is a Promotional SMS?

AnA promotional SMS is employed in order to encourage new or repeat business. When businesses are marketing new deals, offers, or discounts, promotional SMS keeps the prospects and consumers informed.

When utilized in conjunction with the proper message and at the proper frequency during major promotional SMS campaigns, one can be guaranteed excellent engagement and response rates.

What Exactly is a Transactional SMS?

Transactional SMS is used to provide customers with updates and time-sensitive information about a product or service they are using. But things don’t stop there.

Transactional SMS refers to any message that is not promotional in nature, such as changes to corporate policies that may have an influence on how consumers interact with the firm or unexpected notifications like software outages.

What Distinguishes Transactional SMS Tactics From Promotional SMS Strategies?

Each form of the message has a distinct function, and the compliance regulations governing each vary significantly.

The Telephone Consumer Protection Act (TCPA) specifically mandates that firms adhere to various regulations depending on whether they are delivering transactional SMS or promotional SMS communications.

What Differentiates Transactional SMS From Promotional SMS, and Why?

Simply said, anytime one conveys a message to the audience, they should think about the kind of response they are looking to elicit. What course of action is one urging them to pursue, if any?

Set the message’s business objectives and decide which metrics you believe it will help to enhance. One may use this to pick what kind of message to send as transactional SMS or promotional SMS.

For instance, the message would probably fall into the promotional SMS category if one is looking to enhance website traffic, subscriber engagement, client retention, or purchase rate.

Transactional SMS could be a fantastic option if one is looking to establish a brand reputation, promote a great shopping experience, or notify customers with important purchasing information.

In fact, for support-related issues, more than 50% of consumers choose transactional SMS over other forms of contact.

Both of these SMS marketing techniques are widely used by companies, especially e-commerce ones.

Online retailers frequently send promotional SMS communications about new product debuts, coupon codes, or sale notifications to specific consumer groups or subscribers.

Timing of Transactional SMS vs Promotional SMS

Whatever promotional SMS tactics one uses, it’s crucial to remember that companies cannot simply send promotional SMS whenever they choose.

While each nation has its own rules on SMS scheduling, the Telephone Consumer Protection Act is followed in both Canada and the United States (TCPA).

This set of rules states that the recipient must express written agreement to receive promotional SMS from a business.

Additionally, companies are not permitted to send promotional SMS messages before 8 a.m. local time or after 9 p.m.

On the other hand, transactional SMS is exempt from these rules. There are no time constraints on when firms can send these communications because they are not intended for marketing or promotional objectives.

It is also possible to send transactional text messages to all recipients, independent of their DND (do not disturb) settings.

Sender ID

The company has to have a sender ID regardless of the kind of communication you’re delivering.

Every time a company sends a subscriber a transactional SMS or promotional SMS, this specific name or number appears.

One may maintain brand consistency with the promotional SMS marketing activities by setting up your sender ID.

Regardless of whether one selects a long number or short code, the sender ID has to be connected to the local country address and appear in each  transactional SMS or promotional SMS sent by the company.

Examples of Transactional SMS

1. Order status

Some of the most frequent transactional text messages that online shoppers receive are order status texts. Customers who opt to get shipment updates will receive transactional SMS.

2. Delivery notification

exabytes-bulk-sms-delivery-sms-notifications

A delivery notice is sent when a customer’s shipment is out for delivery or has been delivered, as the name implies.

This particular transactional message is sent upon the customer’s receipt of all pertinent shipment updates.

So, despite the similarities between order status and delivery alerts, transactional text messages are always sent after order status updates.

For an instance, a company may SMS you to inform you that your shipment would be delivered in one hour. Then, they could text you one more transactional SMS to confirm delivery.

3. Receipt

eCommerce businesses commonly send receipts by email or transactional text messages because customers aren’t making purchases in a physical store where they could get a paper receipt as soon as they conclude a transaction.

4. Recurring billing

Businesses can use transactional SMS to inform clients about recurring invoices. For instance, Affirm finance services send transactional SMS to their lenders at the same time each month to remind them of an impending payment.

Promotional SMS Examples

1. New product warning

Promotional SMS is a wonderful technique for informing clients about recently introduced items because 98% of promotional SMS are read by the end of the day.

This tactic will assist businesses in making speedy purchases, especially from their most devoted clients.

2. Promotional code

Sharing exclusive discounts and coupon codes is a fantastic additional promotional SMS tactic.

Nearly 35% of customers prefer to get discounts and discount codes through promotional SMS from merchants.

Transactional SMS, or promotional SMS, is a quick-delivery, cost-efficient, and mobile-friendly method.

One may expand the business more quickly and effectively by utilizing transactional text messages and delivering consumers’ information with promotional SMS or transactional SMS.

Exabytes can assist any startup or existing company that wants to get bulk SMS marketing solutions automated.

To know more about Exabytes bulk SMS marketing solutions, contact us now.

Bulk SMS Marketing

How to Do SMS Marketing in Malaysia: Beginners’ Best Practices

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SMS Marketing Malaysia

SMS marketing is one example of a low-cost marketing method. Given that everyone, from children to old people, has a mobile device, this marketing strategy is a strategic and tactical marketing tool businesses should consider.

It should come as no surprise that email open rates drop to their lowest point around the holidays (18.6%, according to Campaign Monitor).

As more companies relocate their operations online, analysts anticipate that inboxes will soon be overrun.

Large and small businesses find SMS marketing appealing because it is immediate and has a personal touch, but they are not the only ones.

According to data from Attentive, about 58% of customers prefer to get information by SMS.

SMS marketing is more cost-effective overall, has greater engagement rates, and even higher conversion rates.

The best part is that SMS marketing develops stronger consumer ties and is more intimate than many other marketing methods.

What is SMS Marketing?

Short message service (SMS) text is used in SMS marketing to forge connections with clients and fulfill their needs.

Focusing on courteous and compliant communication with their target audience is what marketers do.

They generate leads and interest in goods and services by using word placement, visuals, and buy-now buttons.

How SMS Marketing Operates in Malaysia

Email and SMS marketing are comparable in terms of strategy. Like email marketing, the primary objectives of blast out SMS are often to sell, inform, or foster loyalty.

Businesses can send one-to-one or bulk SMS messages, depending on their objectives.

SMS is an “owned” SMS marketing channel in which the sender has complete control over the recipient list and dissemination.

A subscriber’s approval is required before one may try any of the following SMS marketing campaigns:

  • New product introductions
  • Special deals (limited-time sales, free shipping)
  • subscriber-only promotions
  • Quick sales
  • contests by SMS marketing message
  • Loyalty initiatives
  • Alerts for product drops

A short code, which is the SMS counterpart of a business email address, is necessary for SMS marketing.

A short code is merely a phone number that has been condensed to five or six digits; since they are “short,” they are simple to memorize.

Customers send a keyword to this short code to confirm they want to receive your SMS marketing messages.

A purposeful action, an SMS marketing subscription almost never results in fake phone numbers.

Your Best Practices for SMS marketing

Take into account these 7 key approaches to launch your SMS marketing campaigns successfully:

1. Get desired approval

As long as you acquire consent before sending texts, SMS marketing will always be a useful marketing tool.

One can run into legal issues if a potential client or customer objects to your SMS messages to them.

Additionally, sending unsolicited SMS texts has the feeling of spam, which is bad for business.

Don’t manually upload a list of contacts or phone numbers and start sending bulk SMS. One must first obtain their consent.

Make sure one keeps track of opt-in agreements because people frequently forget to do so.

2. Make it simple to decline

Text message marketing needs customer confidence more than any other medium. To do this, make it simple for clients to join and leave a business’s bulk SMS list.

Having your customers text your company first to enroll is another method to give them power.

One pleasant aspect of Postscript in particular is that clients may SMS you to confirm their SMS marketing subscription.

3. Take into account a special, brand-friendly SMS marketing short code

In fact, short codes are just that. A 5 or 6-digit phone number designed exclusively for businesses and large-scale mobile communications; necessary when employing bulk SMS for extensive SMS marketing campaigns.

These SMS marketing codes are easier to memorize and enter since they are shorter than regular phone numbers.

The best part is that these figures are well-suited for SMS text marketing. Wireless operators have separately approved these for SMS marketing.

No messages will be banned, and you may send bulk SMS much more quickly than with conventional mobile phone numbers.

Having an SMS marketing Malaysia short code is essential, especially for time-sensitive deals.

4. Attempt to inform, not often to promote

One should be particularly cautious of business customers’ inboxes because it’s simple to opt-out of receiving promotional bulk SMS.

As a general guideline, the majority of the messages need to be about an order, from progress updates to requests for feedback.

5. Be witty, succinct, and obedient

Don’t misuse the privilege after the users have shown an interest in hearing from the company.

When sending SMS promotional messages, be witty, interesting, and succinct. Give them the knowledge that genuinely matters or an offer they can’t refuse.

6. Think globally but act locally

Select an SMS service provider that can scale and expand along with the company’s SMS marketing initiatives and send the most text and picture messages in the shortest period of time.

Additionally, businesses need a supplier with a wide carrier network to support both international and local phone lines.

Your provider should be able to automatically transmit your SMS messages at the appropriate time and in the appropriate time zone since, according to the TCPA, SMS marketing Malaysia communication is only permitted between the hours of 8 a.m. and 9 p.m.

7. Considering the setting

Avoid sending subscribers random messages while creating SMS marketing campaigns. Even though one might believe an open is fantastic, uninvited communications don’t always function at their best.

SMS marketing has evolved as one of the most effective and dependable methods for large and small enterprises to communicate with their consumers in a more intimate and direct manner.

If businesses want to get the best SMS marketing solution, the finest bulk SMS solution in Malaysia can be obtained from Exabytes.

To find out more about the bulk SMS service and solution, contact us now and talk to our representative.

Exabytes Malaysia offers cheap, affordable SMS marketing plans which make it affordable for businesses.

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