Responsibilities:
  • Liaise with clients on onboarding tasks and account setup
  • Perform onboarding calls, collect necessary information from clients and work efficiently on tight deadlines
  • Work closely with service team on onboarding services including product posting and website design
  • Handle and solve client inquiries on account related issues
  • Assist clients whenever they seek for advice from placing orders to supply chain
  • Keep up-to-date with new features, products or services on Alibaba platform
  • Advise clients on promotional activities, online events, webinars, trainings or online trade shows whenever is required
  • Assist clients to manage account daily/ weekly on advertising campaigns, inquiry management & etc
  • Conduct training to clients on how to operate Alibaba platform and optimize performance
  • Follow up with account renewal and monitor performance of in-service accounts
  • Perform data analysis and have performance review with clients whenever is required
  • Provide guidance to clients on account optimization to improve their account performance and get more business inquiries
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Advertising/Media, Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
  • Able to work independently with minimal supervision
  • Must have strong customer service skill and attention of details
  • Responsible, independent, well-organized and multitasking capability
  • Possess positive working attitude with passion to learn
  • Digital Marketing qualified individual would be an added advantage
  • Our ideal candidate is a highly motivated and data driven individual
  • Fresh graduate who are interested are encouraged to apply
  • Applicants must be willing to work in Suntech Penang Cybercity,Bayan Baru.
  • Preferably Junior Executives specializing in Advertising/Media Planning or equivalent.
  • Full-Time position(s) available.
Apply Now
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