Grow Your Business Online

Alibaba Specialist

Responsibilities:

Liaise with clients on onboarding tasks and account setup
Perform onboarding calls, collect necessary information from clients and work efficiently on tight deadlines
Work closely with the designer team on onboarding services including product posting and website design.
Maintain a deep understanding of Alibaba's platform and its products, including pricing, features, and functionality.
Manage and coordinate the renewal process for all Alibaba accounts, ensuring timely and efficient renewal of all accounts.
Collaborate with the service team/AM to identify customer quality for renewal chances as well as to identify opportunities to upsell clients and promote additional products and services.
Keep track and report on the status of all renewals, ensuring that all necessary documentation is complete and accurate.
Develop and maintain strong relationships with clients, becoming a trusted advisor and ensuring client satisfaction.
Provide excellent customer service to clients, responding promptly to inquiries and resolving any issues that may arise.

Requirements:

Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree.
Able to work independently with minimal supervision.
Must have strong customer service skills and attention to detail.
Responsible, independent, well-organized and multitasking capability
Possess positive working attitude with passion to learn
Digital Marketing qualified individual would be an added advantage
Our ideal candidate is a highly motivated and data-driven individual.

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