Alibaba Specialist

Responsibilities:

Liaise with clients on onboarding tasks and account setup
Perform onboarding calls, collect necessary information from clients and work efficiently on tight deadlines
Work closely with service team on onboarding services including product posting and website design
Handle and solve client inquiries on account related issues
Assist clients whenever they seek for advice from placing orders to supply chain
Keep up-to-date with new features, products or services on Alibaba platform
Advise clients on promotional activities, online events, webinars, trainings or online trade shows whenever is required
Assist clients to manage account daily/ weekly on advertising campaigns, inquiry management & etc
Conduct training to clients on how to operate Alibaba platform and optimize performance
Follow up with account renewal and monitor performance of in-service accounts
Perform data analysis and have performance review with clients whenever is required
Provide guidance to clients on account optimization to improve their account performance and get more business inquiries

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Advertising/Media, Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
Able to work independently with minimal supervision
Must have strong customer service skill and attention of details
Responsible, independent, well-organized and multitasking capability
Possess positive working attitude with passion to learn
Digital Marketing qualified individual would be an added advantage
Our ideal candidate is a highly motivated and data driven individual
Fresh graduate who are interested are encouraged to apply
Applicants must be willing to work in Suntech Penang Cybercity,Bayan Baru.
Preferably Junior Executives specializing in Advertising/Media Planning or equivalent.
Full-Time position(s) available.

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