Customer Success Executive (Penang)

Customer Success Executive is responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing personalized support. They collaborate with various departments, mentor junior staff, and maintain clear communication with customers through multiple channels, aiming to enhance the overall customer experience and drive long-term loyalty. Lively and Fun Environment and Team Members!

Responsibilities

Handle escalated customer issues and complaints, providing resolutions promptly.
Process invoices, payments, refunds and dispute, ensuring accuracy and compliance with company policies.
Assist in checking monthly billing statements and reports.
Process and monitor orders from receipt through to completion, coordinating with other departments as needed.
Provide feedback and suggestions to improve customer service processes.
Collaborate with management on customer service strategies and improvements.

Requirements

Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Business Studies/Administration/Management, Sales & Marketing, Finance/Accountancy/Banking or equivalent.
Required skill(s): Computer Knowledge, Internet Know How.
Preferred skill(s): HTML, Programming, Web Hosting and Domain Name Know How.
Required language(s): Chinese, English, Malay
Excellent oral presentation and written communication skills in both English and Malay.
Confident and optimistic personality with creative vision.
Applicants must be willing to work in Penang.
Applicants must be willing to work on rotating shifts.
Applicants should be Malaysian citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.