Exabytes Privacy Statement

Exabytes Group of Companies (hereinafter referred to as ‘Exabytes’ or ‘our’ or ‘us’) is committed to preventing the misuse of individuals' personal data and to ensuring full compliance with all applicable legal and regulatory requirements relating to data protection and privacy. This Privacy Statement and our Privacy Notice informs you that your personal data is being processed by or on behalf of Exabytes, and by providing it, you consent to such processing for legitimate and lawful business purposes. While some information is obligatory to deliver services or fulfil requests, failure to provide it may result in delays or our inability to proceed. Our privacy practices may evolve in line with changing technologies and legal requirements.

Information We Collect

Exabytes may collect various types of information from you, including personal information such as your name, contact details, date of birth, national identification numbers, IP address, browser and device details, and payment information, as well as similar data related to your company contacts. If you communicate with Exabytes via email, letter, forum, or other means, those communications may also be collected. When you use Exabytes services like web hosting or domain registration, Exabytes may gather server-related information, including software licensing status, server IP, operating system, and virtualization use, as well as data required for technical support. Also, Exabytes collects non-personal data that does not directly identify individuals, which may be used, shared, or processed for any purpose.

How We Collect Your Personal Data

Exabytes collects information from you when you send it to Exabytes directly by filling out forms on Exabytes’ Website (including any application you may make for Services or the Software), corresponding with Exabytes by e-mail, writing to Exabytes by post, or speaking to Exabytes by telephone. Exabytes also collects information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods Exabytes uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.

How We Use Your Personal Data

Exabytes may use the Personal Information you provide to deliver, maintain, and improve its Website, Services, and other offerings; to fulfil specific requests such as account creation, domain name registration, and customer support; and to communicate with you regarding your account, services, transactions, updates, and changes to policies. Exabytes may also use your information to send newsletters or marketing materials if you have subscribed or consented, and you may opt out at anytime, though essential notices related to services may still be sent. Additionally, Exabytes may use your information for legal purposes outlined in its Privacy Notice and, where applicable, to honour your opt-out preferences. User communications and server information may also be used in similar ways, including for support and to improve or secure Exabytes’ services.

For full details on how we handle your personal data, please refer to our Personal Data Protection/Privacy Notice.

To Whom Do We Disclose Your Personal Data

Exabytes shall not disclose customers’ personal or account information, or the contents of any electronic communications, except where such disclosure is necessary for the provision of services, the protection of Exabytes’ legitimate interests or those of its customers, compliance with applicable legal obligations, or where Exabytes, in good faith, believes such disclosure is required by law or necessary to prevent harm. Exabytes does not undertake to monitor, censor, or review communications stored or transmitted through its systems, but reserves the right to remove, block, or restrict access to any content that may contravene its policies or adversely affect Exabytes, its customers, or third parties. Customers are solely responsible for any personal information they voluntarily disclose in publicly accessible areas of the Website. In the event of a merger, acquisition, or sale of a substantial portion of its assets, Exabytes may transfer customer information to the relevant successor entity, subject to the applicable notice provisions in the Terms of Use. Furthermore, Exabytes may disclose personal information to affiliated third parties engaged to support the maintenance, improvement, or marketing of its Website, Services, or other offerings, provided that reasonable safeguards are implemented to prevent the use of such information for unrelated purposes.

Your Rights

As a data subject, you have the following rights regarding your personal data:

i. Access: Ask Exabytes whether we hold any of your personal data, and how we use it (also known as a "Data Access Request");
ii. Correction: Request correction of any inaccurate or outdated personal data we hold about you;
iiii. Deletion/Withdrawal: Request deletion of your personal data if it is no longer needed for the purpose it was collected, or if we no longer have a lawful reason to keep it (subject to certain exceptions under the law);
iv. Objection: Object to the processing of your personal data for specific purposes;
v. Automation: Request information on any automated decisions made using your personal data, including profiling, and understand the logic and impact of such processing;
vi. Transfer: Request a copy of your personal data in a format that allows it to be transferred to another service provider.

To exercise your rights under our Privacy Notice, please contact our Data Protection Officer at [email protected]. We may require you to verify your identity before we are able to process your request.

Enquiries

If you have any questions or concerns regarding your personal data or our Privacy Notice, or if you wish to access, update, or make a complaint regarding your personal data, you may contact us at:

Person in Charge: Data Protection Officer
Address:1-18-8, Suntech @ Penang Cybercity Lintang Mayang Pasir 3, 11950 Bayan Baru, Penang, Malaysia.
Telephone: +604-6097888
Email: [email protected]
Website: www.exabytes.my

We will respond to your enquiries or complaints as soon as reasonably practicable.